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How to Anticipate and Address the Unintended Consequences of CX Transformation

Execs In The Know

And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies. Today, staying “current” and on course can feel overwhelming.

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The Best CX Software Of 2025

InteractionMetrics

If youre wrangling multi-channel feedback and need AI-driven analysis to highlight high-priority issues, InMoment is a prime option for mid-sized to large enterprises aiming for rapid, data-driven CX transformations. Recognized as a leader by IDC, its trusted by Fortune 100 companies for secure, flexible CX transformation.

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