Customer Bliss

JANUARY 4, 2019

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Before becoming the Chief Patient Officer at Cedars-Sinai, he was the program coordinator for the oncology program at Northside Hospital in Atlanta.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Customer Bliss

OCTOBER 25, 2018

In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . Vishal Bhalla, CXO, @Parkland #CX Click To Tweet. Interview team members.

Hospitality 64

Hospitality Hospitality CX Customer Experience 64

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. A big topic of discussion?

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

MARCH 9, 2018

Over the past 2 years, I’ve had the pleasure of interviewing numerous CCOs and CX leaders for my podcast, The Chief Customer Officer Human Duct Tape Show. When someone has a good experience at a hospital or with a doctor, it can be life changing. Jude Children’s Hospital. He really knows what it takes to get the work done.

Healthcare 47

Healthcare Hospitality Hospitality Customer Experience 47

Qualtrics

JUNE 20, 2019

The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. Nothing could be left to chance.

CX 44

CX Hospitality Hospitality NPS 44

Customer Bliss

DECEMBER 6, 2016

In addition, she is accountable for the continuous improvement center of excellence and the Service Operations area — as well as being responsible for a significant portion of customer, provider and hospital interactions, transactions and issue resolution. Previously, she was Chief of Staff.

Hospitality 48

Hospitality Hospitality Customer Experience Start-ups 48