CX, CX Transformation and Pharmaceutical

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

NOVEMBER 3, 2024

Originally posted at [link] Introduction In the realm of business-to-business (B2B) interactions, customer experience (CX) is often approached through standardized frameworks and prescriptive methodologies, frequently rooted in models from major industry analysts like Gartner, Forrester, and others.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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