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Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Very little has adapted in CX practices to urgent needs of the 2020s.
Championing brand integrity is the top purpose of your CX team. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and datamining to track defection turnaround. This resource is certainly among the best CX content I’ve ever found.
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