ClearAction

JUNE 25, 2023

CX Growth in Strategic Plans Lynn Hunsaker Is CX growth in your strategic plans? After all, the programs and departments associated with CX are making up for what wasn’t delivered , but was expected. That’s determined by cutting the data from your relationship survey (or via data mining from Support comments, etc.)

CX 62

CX Data Mining Non-Profits Invoicing 62

ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Very little has adapted in CX practices to urgent needs of the 2020s.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

ClearAction

JULY 8, 2024

CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. How the CX ROI Metrics Roadmap Works Gold : First, your CX team facilitates earnest use of customer experience insights for growth efforts: Products and services : new, upgrades, and lite versions.

CX 48

CX Customer Acquisition Data Mining Customer Retention 48

ClearAction

DECEMBER 5, 2023

4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. This article is a continuation of 24 CX ROI Metrics for Your Chief Customer Officer Prosperity Playbook. Let’s explore the 4 gold metrics that drive every CX metric.

CX 62

CX Non-Profits Data Mining Start-ups 62

ClearAction

AUGUST 3, 2023

In my 5-year study of B2B CX practices , we asked: “Is customer experience (1) a determinant or (2) a subset of corporate strategy, or (3) is it unrelated?” Re-think “ customer experience ” (CX) as brand integrity : delivering what you promised. Intentional CX is the proper basis for your North Star.

Customer Experience 62

Customer Experience Data Mining Non-Profits B2B 62

RateMyService

JUNE 27, 2022

Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. I have had the opportunity to interact with a tool that met almost all my requirements.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

ClearAction

MAY 14, 2024

In this Part 2 of 3 article series, we’re building on the 8 points explained in Better Measurement : 8 Voice of Customer Keys to CX ROI. Use real-time data-mining for staff coaching and aggregate data-mining for finding patterns for root cause analysis and permanent resolution. Common sense? Technology?

VOC 48

VOC Data Mining Finance Touchpoint 48