Customer Bliss

AUGUST 3, 2018

Additionally, we chat about what we look forward to seeing in the future of CX and how this should affect your company’s growth and leadership. . As a leading CX practitioner, Rob shares some general wisdom and advice based on his own observations from being in the field. Understand How to Develop Customer Loyalty.

CX 48

CX Social Media NPS Customer Loyalty 48

Customer Bliss

NOVEMBER 6, 2018

In doing so, they can be incredibly valuable tools for organizations to understand their customer journeys—as in an in-depth article about Intel from The New York Times a few years ago—or in today’s case, donor journeys as shown at St. CustExp #CX Click To Tweet. CustExp #CX Click To Tweet.

Hospitality 76

Hospitality Hospitality Non-Profits Touchpoint 76

SugarCRM

SEPTEMBER 26, 2019

Our mid-morning panel session was packed with best practices and valuable ideas from Cireson, The New York Times , Star2Star Communications and CE Power. Joe Cora, Engineering Manager at The New York Times. Julie Feller, Direct Marketing Manager, Cireson. That’s the beauty of what this solution can be.”.

CX 20

CX Engineering Direct Marketing Gaming 20

InteractionMetrics

NOVEMBER 3, 2023

Since AI has automated so much of CX, that may be true. Although there is no way to measure the exact number of customer satisfaction surveys sent each year, The New York Times now estimates it is in the tens of millions. This is a proven direct marketing technique that boosts response rates.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Customer Feedback Customer Survey 52