CX Direct Marketing Touchpoint 
Gainsight
SEPTEMBER 5, 2019
Four out of five B2B companies expect to compete based on CX alone. It should come at no surprise that compared to B2C, B2B lags in customer experience (CX). That’s because B2C CX is typically reactive. You capture direct customer feedback and respond when they are upset or leverage it when they’re happy.
Customer Bliss
NOVEMBER 6, 2018
CustExp #CX Click To Tweet. CustExp #CX Click To Tweet. This is the process for us to run an individual marketing campaign from our direct marketing team; these are all the steps that are involved; this is all the steps that are involved for an email campaign. On Getting Honest Feedback.
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