Doing CX Right

FEBRUARY 24, 2023

The post Insights from Saturday Night Live & The Entertainment Industry About Customer Loyalty appeared first on Doing CX Right. Wally Feresten, known as the Cue Card guy for over 30 years, shares lessons learned from working on late-night TV shows and SNL, and how to get and keep customer loyalty/fans.

Entertainment 59

Entertainment Customer Loyalty CX 59

Steven Van Belleghem

JUNE 23, 2021

JetBlue automatically credited the TrueBlue accounts of every person on the flight $100 when in-flight entertainment didn’t work. Gusto is a payroll and benefits service that has a nearly impossible NPS score of 75 (30 is good and 70 is world class) through a CX strategy of listening, hiring and engineering.

CX 104

CX Customer Experience Entertainment Retail 104

Steven Van Belleghem

JANUARY 10, 2023

Its findings are consolidated into three major trend forces: Actionable Entertainment. Acxiom: beyond the Metaverse: CX Predictions for 2023. The post 15 free trend reports from big brands to inspire your 2023 CX strategy appeared first on Steven Van Belleghem. Making Space for Joy (my favorite for obvious reasons).

CX 134

CX Entertainment AI Retail 134

Beyond Philosophy

MARCH 22, 2017

Does anyone else find it entertaining that in China they order American Take Out? The post Are you Lovin’ or Hating McDonald’s New CX? Delivering the Goods. Delivery is key for McDonald’s food in other part of the world, mostly Asian countries. Last year, China’s delivery business grew by 30%. appeared first on.

CX 127

CX Entertainment Customer Loyalty Customer Experience 127

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. 3 AI and Robotics Will Not Save Your CX AI and automation are often prescribed as key ingredients in today’s recipe for digital transformation. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.

Social Media 219

Social Media Contact Center Entertainment Actionable Insights 219

Steven Van Belleghem

OCTOBER 11, 2021

Travel in the West is either business-related or fun, but Chinese people want to be guided into an entertainment and educational environment. So it was great to hear Pascal talk about how a CX leader like trip.com does everything in their power to offer a great employee experience as well. Think like a superapp.

CX 113

CX Transportation Entertainment Education 113

Steven Van Belleghem

MAY 3, 2022

Of course, you can have the best, most serviceable and most highly trained people working for you, if they are not empowered to make their own decisions on the spot , the CX would be mediocre at best. Whether it’s to do with accommodations, entertainment options, sports facilities, events etc.: The post “Start every day with CX!”

CX 109

CX Entertainment Sports Customer Feedback 109

Kate Nasser

MAY 4, 2019

If you mean more than entertain them, here are guaranteed steps to wow 'em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com. Do you want to make customers smile?

Entertainment 71

Entertainment CX Sales Hospitality 71

Ameyo Callversations

OCTOBER 22, 2021

Delivering exceptional personalized experiences with Conversational AI is the need of an hour to offer and build more intelligent CX. When establishing a conversational AI application, it becomes important to integrate the personalization, context, and relevance in the interaction between humans and bots/computers to ensure better CX.

AI 98

AI CX Artificial Intelligence Touchpoint 98

Steven Van Belleghem

MARCH 28, 2022

When you think about Mark Zuckerberg’s vision of the metaverse and all the opportunities that he sees there, it’s very clear that the next step will be convenience plus entertainment. Think about all the new forms of entertainment that will grow out of this intersection. Full CX Update.

Entertainment 104

Entertainment CX Technology Technology 104

Beyond Philosophy

APRIL 25, 2019

Furthermore, the examples Hedgecock has seen are funny and entertaining. Branding And CX: The Surprising Way They Work Together To Form Customer Loyalty. The post Are You Ready for Facial Recognition Technology in Your CX? While it sounds creepy at first, it is useful once you experience it. appeared first on.

Technology 118

Technology Technology CX Entertainment 118

Beyond Philosophy

AUGUST 8, 2016

By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. The post 5 Things You Can’t Forget about CX During the Vacation Season appeared first on. This example is about the “how.” Hire people who aren’t a buzz kill.

CX 105

CX Entertainment Customer Experience 105

Steven Van Belleghem

JANUARY 3, 2021

They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. We want to entertain the world. Know what you sell. Happy employees beget happy customers.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Execs In The Know

SEPTEMBER 9, 2024

CRS is more than just another conference—it’s where CX leaders gather to network, learn, and create connections that elevate customer experience. CRS offers opportunities to build lasting relationships and spark new ideas that could transform your approach to CX.

Entertainment 104

Entertainment Innovation CX Customer Experience 104

Steven Van Belleghem

FEBRUARY 7, 2022

I believe that this is the perfect moment for companies to start testing it in terms of marketing and CX: the potential is huge and the entry costs still rather low (depending on what you choose to do there, obviously). And where a limited group of first movers is experimenting to understand it. 5. Virtual Events. That’s it for now.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Steven Van Belleghem

DECEMBER 14, 2021

The largest entertainment brand in the world, Disney Inc, has also launched numerous Marvel NFTs on the Veve platform in summer 2021. The post My interview with Jeremiah Owyang: Brands are using NFTs to Drive Customer Engagement and Loyalty for their CX Strategy appeared first on Steven Van Belleghem.

CX 104

CX Entertainment Social Media Gaming 104

Steven Van Belleghem

OCTOBER 24, 2021

Alibaba has a similar approach of diversification: they have launched themselves in logistics, in cloud, in healthcare, entertainment and many more industries. Over the years, it has for instance entered movie streaming, healthcare, pharmaceutics, grocery shopping, logistics and other sectors.

E-commerce 109

E-commerce CX Healthcare Retail 109

C3Centricity

MARCH 12, 2024

Join our Ultimate 60-mins CX Makeover to discover a new way to decrease information investments while simultaneously deepening the knowledge of your market and customers. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Entertainment 118

Entertainment Engineering Education Customer Satisfaction 118

Beyond Philosophy

JANUARY 18, 2016

According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. And then the stories go viral or become the subject of well-produced and highly entertaining country song on YouTube. He was roused, where it appeared he would get to work.

Entertainment 109

Entertainment Social Media Start-ups Customer Experience 109

CX Network

JANUARY 26, 2023

Delta Airlines CEO shares the airline’s latest CX innovations including free Wi-Fi and interactive and engaging in-flight entertainment

Entertainment 52

Entertainment CX Innovation 52

Shep Hyken

APRIL 1, 2022

He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Whether it is shopping, banking, working, entertainment, or even dating, digital options are available nowadays, and people are using them. . Moreover, the pandemic has tremendously increased this tendency to go digital.

CX 77

CX Social Media Artificial Intelligence Entertainment 77

Zendesk

MAY 3, 2021

According to the CX Trends report , companies plan to invest more in customer experience across the organization. Below, we break down high priority touchpoints by industry paired with a free deeper dive into the solutions, so that you can deliver great CX without breaking the bank. Check out our whitepaper on CX in FinTech.

CX 52

CX Entertainment Manufacturing Healthcare 52

Shep Hyken

JULY 12, 2021

My Comment: When it comes to customer support and contact centers, the people at Sharpen CX are pretty sharp. Retail CX interviewed brand and content strategy expert, Margo Bloomstein, to gain insights on what today’s customers want, need, and expect. I love the very entertaining story that sets up the main point of the article.

Customer Service 116

Customer Service Retail Entertainment Social Media 116

CSAT.AI

MARCH 27, 2023

To have these great relationships companies need to create great CX. Using gamification or entertaining methods of asking, along with intelligent timing of the ask, improves response rates. Per CX expert, Shep Hyken , emotional connection with the customer is a key to their true loyalty, and stronger than price or convenience alone.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Beyond Philosophy

JULY 19, 2019

There was a phrase that used to entertain me along these lines that said, “When somebody pats you on the back, they are looking for the place to stick the knife.” When you can get on with management, you can get on with your promotions after all.

Entertainment 107

Entertainment Customer Loyalty CX Customer Experience 107

Execs In The Know

JANUARY 31, 2024

Join your fellow CX leaders and colleagues for a dynamic experience of learning, sharing, networking, and engagement. Prepare for a night filled with lively music, dancing, captivating entertainment, and various special experiences. Customer Response Summit (CRS) returns in Tucson, Arizona, March 12-15, 2024.

Entertainment 111

Entertainment Start-ups CX Innovation 111

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Great Practical Examples of the Beginning of the Metaverse appeared first on CX Consulting. The post Is This The Future?

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

Customer Bliss

DECEMBER 6, 2018

In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Alvin Stokes, SVP of CX @CWC_tweets Click To Tweet. I used to be afraid of something changing too fast or thinking there was too much risk involved. About Alvin Stokes.

CX Transformation 72

CX Transformation CX NPS Entertainment 72

Experience Investigators

NOVEMBER 28, 2023

Join Jeannie and her insightful guest Nate Brown , co-founder of CX Accelerator, as they decode the latest customer experience trends in the face of evolving consumer behavior. Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces.

CX 52

CX Entertainment Touchpoint Customer Satisfaction 52

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. Video will be Preferred CX Platform. Expect those numbers to grow as the technology matures and video becomes a more prevalent – and even preferred – CX channel.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Fonolo

MAY 1, 2019

While the Canada angle is entertaining, the impact of a Mitel-Avaya merger would have very material affects on the contact center world. Join us as we adjust your set and help you dial in your CX strategy with our annual report on key CX trends. Co-founder Sir Terry Matthews is an actual gosh-darned knight. What’s Inside: .

Contact Center 99

Contact Center Entertainment Omnichannel CX 99

Experience Investigators

OCTOBER 8, 2024

This is your October CX Pulse Check. He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. The New York Times: Wirecutter) Fridgescaping is everywhere. But is it safe?

CX 52

CX Entertainment Retail Innovation 52

CSAT.AI

DECEMBER 16, 2021

This helps to maintain and improve CX while expanding your business. This supports your agents in providing quality CX and protects both sides from emotional stress. Finance, insurance and health care all suffered , along with many industries like live entertainment that came to a complete halt. Who Is Offshoring.

Contact Center 109

Contact Center Entertainment Legal Retail 109

Shep Hyken

SEPTEMBER 27, 2021

EX and CX Come Down to the Same Thing: Put the Person First by Inge De Bleecker. My Comment: This informative article is also entertaining, drawing an analogy between e-commerce and The Wizard of Oz. Hyper-personalization: the Next Great CX Disruption by Chris Bauserman. (No Here are my top five picks from last week.

Customer Service 17

Customer Service E-commerce Real Estate Social Media 17

Zendesk

FEBRUARY 16, 2021

According to Zendesk’s Customer Experience (CX) Trends Report 2021 , 65 percent of customers want to buy from companies that offer quick and easy online transactions. Learn more about how CX has changed in your industry and how your business can successfully adapt. Media and Entertainment. Media and Entertainment.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

Beyond Philosophy

DECEMBER 25, 2017

Case Study: Enhance Your CX With This Technology. Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. To hear how fast or slow music affects our behavior from Dr. Ronald Milliman, retired professor of Marketing at Western Kentucky University, please click here.

Net Promoter Score 119

Net Promoter Score NPS Entertainment Social Media 119

Beyond Philosophy

SEPTEMBER 24, 2020

Back then, Customer Experience(CX) was still solidifying as a concept. I spent most of my time in the first five years educating people on what CX was and what it meant. I have a couple of Echo Dots in the house, shop on the site and the pantry, use their entertainment options, etc. appeared first on CX Consulting.

Net Promoter Score 139

Net Promoter Score AI Entertainment Start-ups 139