Steven Van Belleghem

JANUARY 3, 2021

They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. We want to entertain the world. Some of the best innovations come out of solving real problems.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Steven Van Belleghem

FEBRUARY 7, 2022

I believe that this is the perfect moment for companies to start testing it in terms of marketing and CX: the potential is huge and the entry costs still rather low (depending on what you choose to do there, obviously). Or how could you even disrupt it, with clever innovation approaches? How can it reinforce your brand?

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Execs In The Know

JANUARY 31, 2024

Join your fellow CX leaders and colleagues for a dynamic experience of learning, sharing, networking, and engagement. CRS is an event that promises to ignite your passion, spark innovation, and forge lasting connections. Prepare for a night filled with lively music, dancing, captivating entertainment, and various special experiences.

Entertainment 111

Entertainment Start-ups CX Innovation 111

CX Network

JANUARY 26, 2023

Delta Airlines CEO shares the airline’s latest CX innovations including free Wi-Fi and interactive and engaging in-flight entertainment

Entertainment 52

Entertainment CX Innovation 52

C3Centricity

MARCH 12, 2024

Join our Ultimate 60-mins CX Makeover to discover a new way to decrease information investments while simultaneously deepening the knowledge of your market and customers. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Entertainment 118

Entertainment Engineering Education Customer Satisfaction 118

Aquire

SEPTEMBER 21, 2021

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. Hear the full story of how United Airlines used digital transformation to fast-track CX innovation. What is digital transformation? Ford breaks down barriers.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

CSAT.AI

AUGUST 3, 2022

With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. The challenge is to provide innovative answers to the care and education of the world’s youngest members focusing on newborns through children six years of age. Freaky Service. Listen to customer needs.

Entertainment 102

Entertainment Sports Innovation Gaming 102

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. What are your favorite metaverse marketing and CX projects?

Gaming 127

Gaming Entertainment Social Media Transportation 127

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Video will be Preferred CX Platform.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Zendesk

MAY 3, 2021

According to the CX Trends report , companies plan to invest more in customer experience across the organization. Below, we break down high priority touchpoints by industry paired with a free deeper dive into the solutions, so that you can deliver great CX without breaking the bank. Check out our whitepaper on CX in FinTech.

CX 52

CX Entertainment Manufacturing Healthcare 52

Experience Investigators

OCTOBER 8, 2024

This is your October CX Pulse Check. He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. The New York Times: Wirecutter) Fridgescaping is everywhere. But is it safe?

CX 52

CX Entertainment Retail Innovation 52

Execs In The Know

JULY 1, 2021

Industries like travel and hospitality, dining, and entertainment are all reopening and re-ramping concurrently. Even within the CX sector, competition is fierce, pay scales are rapidly rising, and companies are introducing all sort so new incentives and sign-on bonuses to attract the very best workers. 4 — Build Partnerships.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Beyond Philosophy

JULY 20, 2021

Rose has some entertaining examples where he illustrates that point. Whenever possible, we shared strategies from innovative companies that had been successful in their efforts. Essential summer reading appeared first on CX Consulting. In other words, there is nobody in the middle of the spectrum. Subscribe today right here.

Start-ups 148

Start-ups Entertainment Education Customer Experience 148

Steven Van Belleghem

APRIL 20, 2021

Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. How a willingness to fail is closely connected to innovation. Why culture is an imperative.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Steven Van Belleghem

NOVEMBER 28, 2023

What’s interesting is that they are positioning the Vision Pro as a general computing device, much like the Mac or the iPhone: one that is built for facetime, entertainment, gaming, productivity and even mental wellbeing. Not just in entertainment and gaming, which are the most obvious examples of course.

CX 62

CX Customer Experience Entertainment Gaming 62

Beyond Philosophy

DECEMBER 2, 2021

For example, the entertainment industry thrives on it. That’s only one example of dozens in entertainment. Despite constantly evolving and innovating, the experience is heavy on nostalgia. The post Why Nostalgia is Not Just a Thing of the Past But the Present appeared first on CX Consulting.

Entertainment 88

Entertainment Construction Customer Experience Innovation 88

Zendesk

JANUARY 3, 2023

As a result, customer experience (CX) has long been the financial services industry’s top priority. Yet the arrival of open banking forced them to share that data with non-banks (with the consent of customers), sparking a new wave of innovation. Yet, of course, the ability to share financial data also brings some uncertainty.

CX 52

CX Finance Artificial Intelligence AI 52

Ameyo Callversations

FEBRUARY 22, 2022

Businesses have completely reinvented the customer journey while taking the CX benefits to a new level by incorporating AI. AI incorporated CX technologies leverage deep learning and natural language understanding to automate even the most minor interactions that can make up a user’s experience. AI can enhance CX in several ways.

AI 52

AI Artificial Intelligence Machine Learning CX 52

Chip Bell

APRIL 9, 2019

Even though passengers were encouraged to bring their own food, download their on entertainment on an IPad, and be prepared for an uncomfortable seat, I believe that passengers could not get beyond the expectations set by the brand name. It was an Iceland-based airline founded in 2011 that promised a no-frills, super cheap mode of air travel.

Entertainment 84

Entertainment Construction Customer Expectations Innovation 84

DMG Consulting

AUGUST 16, 2022

IVAs Are Good for Agents and CX. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Even if organizations have the budget to staff up, most are unable to hire and retain the qualified resources they need to deliver the CX to which they are committed.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Chip Bell

APRIL 23, 2019

His choice of reading material supports learning, not entertaining. And, if he is running a bit late, he personally comes out to the reception area and tells you. The second item you see is a stack of magazine. He often copies articles from medical journals for your homework on his medical findings.

Entertainment 75

Entertainment Retail Innovation CX 75

SurveySensum

SEPTEMBER 25, 2024

Customer service and CX often get mixed up, but here’s the difference: customer service is a reactive approach to managing customer interactions, while CX is a proactive approach to helping customers have a pleasant experience from the onset to the end However, why does it all matter? Here’s why they’re at the top of their game: 1.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. You should be more informational and entertaining than promotional. So, how do you start creating such a space for your shoppers?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

ClearAction

FEBRUARY 14, 2015

Maybe "love" is not the right word, but customer experience professionals should know what I mean: be a fan of, be engaged with, show a predisposition toward camaraderie that leads to co-innovation and co-promotion, inclined to look at the relationship with a long-term perspective for mutual value and growth.

Customer Experience 88

Customer Experience Finance Customer Experience Management Invoicing 88

SurveySensum

OCTOBER 28, 2024

NPS is a legend in the world of CX KPIs. Product Development: Data-Driven Innovation You’ve just launched a highly anticipated feature, and then all of a sudden you have a tanked NPS. After launching a new in-flight entertainment system, they noticed a drop in NPS scores.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

Customer Bliss

JULY 7, 2016

I’m honored that we have had 12 guests in my podcast series, with the most senior leaders from the insurance, entertainment, not for profit, healthcare, automotive, library system, government, technology and car rental industries. In Episode 8, I spoke with Aisling Hassell, who is the global head of CX at Airbnb.

Customer Experience 56

Customer Experience Non-Profits B2C B2B 56

MattsenKumar

MAY 18, 2021

Poor customer experience will do more harm to businesses, hence e-commerce platforms should not shy from investing in CX innovations. Today, e-commerce players are foraying into entertainment services to lure users. Poor Website Design. What might be an engineering marvel is surely not the ideal platform for customers.

E-commerce 52

E-commerce Net Promoter Score Engineering Social Media 52

Qualtrics

JUNE 6, 2019

Follow Jay for best practices in merging customer experience (CX) and BX. ( @jaybaer ). He’s the author of Grow: How Ideals Power Growth and Profit at the World’s Greatest Companies and Unleashing the Innovators: How Mature Companies Find New Life with Startups.

Transportation 33

Transportation Entertainment Sports Social Media 33

Qualtrics

JUNE 30, 2020

Take your digital experience to the next level with our Digital CX toolkit. Clay Warren (00:03): Hi, this is Clay Warren, head of digital CX at Qualtrics, and I want to welcome you to our webcast series. Access Now. See Full Transcript. We're calling the digital playbook. And of course things were changing almost on like a daily basis.

Start-ups 26

Start-ups Innovation Government Technology 26

Taylor Reach Group

DECEMBER 14, 2021

When I landed in the technology sector 25 years ago, I recall the light-speed innovation launch pace, the enthusiasm, the optimism and how every day seemed to be turning the page on one conventional notion or another. The sector hasn’t lost its excitement nor it’s deep-down spirit of innovation. By Scott Elkin.

Contact Center 76

Contact Center Innovation Technology Technology 76

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Learn from Fortune 500 companies and innovative start-.ups CX NYC 2018: June 19-20, New York, NY. Is it possible to achieve churn reduction?

Contact Center 48

Contact Center CX Healthcare Social Media 48

Chip Bell

AUGUST 27, 2019

It is an antique giant home that has been turned into entertainment for magicians and their guests. Then, you are entertained in one of three different theaters, including the intimate Close-up Gallery that seats about 20 people, a larger Parlour of Prestidigitation, and the largest stage in the Palace of Mystery.

Entertainment 73

Entertainment Customer Loyalty Customer Experience Customer Satisfaction 73

SurveySensum

JULY 4, 2023

Brand Example: Netflix revolutionized the entertainment industry by understanding the evolving preferences and viewing habits of customers, including the importance of effective web design. They really know how to engage with their users in a lighthearted and entertaining way. Are they facing any difficulties?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Brand Example: Netflix revolutionized the entertainment industry by understanding the evolving preferences and viewing habits of customers. They really know how to engage with their users in a lighthearted and entertaining way. Are they facing any difficulties? Why are they leaving midway?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Steven Van Belleghem

MAY 6, 2020

The store is becoming a physical social meeting place for the community, transformed to create more experimental shopping and retail entertainment. Lastly, the crisis gave confidence that all retailers can rapidly innovate and consumers can rapidly adopt. have become the new standard in no time.

Retail 52

Retail Customer Experience Social Media Start-ups 52

Qualtrics

NOVEMBER 21, 2019

For more than 20 years, Bruce Temkin has been a central figure in the world of CX ( customer experience ). From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX.’. Read how John built a global CX team.

Retail 22

Retail Entertainment CX Start-ups 22