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Exciting New Trend: Companies Do Listen To You!

Beyond Philosophy

When Centerplate, a hospitality company that serves stadiums and ballparks nationwide began looking at data on ballpark attendees , it found that season ticket holders might only go to 17 games out of more than 80 on the schedule. The companies in charge of the food concessions started paying attention to what game goers want.

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Aligning the Organization Around the Customer with Customer Rooms

CX Journey

We know that having executive commitment is critical to the success of any CX strategy. Other than The Irvine Company , customer rooms are being used by companies like Blue Cross Blue Shield of Michigan , Cigna , Prime Therapeutics , TD Ameritrade, St. Jude’s Children’s Hospitals, and Bombardier Aircraft.