ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying. Let’s continue.

AI 182

AI CX Customer Experience Artificial Intelligence 182

Qualtrics

JANUARY 10, 2020

Self-service in retail, leisure and even hospitality is not a new idea – we’ve been printing out our own movie theater tickets and using automated supermarket checkouts for years. Predictive analytics. Track, Analyze and Transform Your Location CX with Qualtrics CustomerXM. In-store self-service. Book a Demo.

Technology 28

Technology Technology Customer Experience Omnichannel 28

Shep Hyken

JULY 8, 2022

For example, a hospital could use an IVR to allow clients to change appointments over the phone. Hospitals can integrate CRM to monitor patients and appointments. Predictive Analytics will help businesses to stay ahead and provide high-touch CX. Predictive analytics is an effective way to solve problems.

Customer Service 61

Customer Service Predictive Analytics Hospitality Hospitality 61

Qualtrics

NOVEMBER 1, 2019

There are dollars at stake every year for continued implementation by hospitals and clinics to maintain or comply with medical record standards. Because Qualtrics XM is a comprehensive solution we are able to collect, analyze and act on customer (patient) experience (CX) and employee experience (EX) data all from a single platform.

Healthcare 20

Healthcare Predictive Analytics Hospitality Hospitality 20