Execs In The Know

JANUARY 29, 2023

A relentless focus on exceeding customer experience (CX) is the founding principle behind everything CX leaders do. Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90

Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling. April: When I joined woom Bikes, the U.S.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Customer Bliss

MARCH 18, 2020

In service industries where people have to show up, such as healthcare, retail and hospitality, delivering peace of mind that you are elevating care for their physical well-being is the highest message of “we care.” CX #coronavirus Click To Tweet. Know and address their fear of being out there in the world, exposed to potential harm.

Healthcare 86

Healthcare Hospitality Hospitality Retail 86

Intercom

JUNE 2, 2022

Elizabeth currently leads Strategy and Research and Development for Service & Hospitality at Chick-fil-A and has been a professional speaker for over a decade. When it comes to CX, we must shift our mindset around adding value to the customers, not just extracting it. Elizabeth: I love that. His name was Kenneth Cooper.

Customer Experience 111

Customer Experience CX Start-ups Innovation 111

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The dynamic speaking lineup includes some of the world’s most admired brands and the CX executives who run them, including Nationwide, Marriott International, Turo, St.

Hospitality 40

Hospitality Hospitality CX Technology 40

SurveySensum

AUGUST 28, 2024

So, let’s explore how the 10 best companies for customer experience in 2024 do it differently and take some lessons from their CX strategies. Chick-fil-A CX’s strategy is rooted in hospitality, driven by a customer-centric culture of respect and personalized attention to customers.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

Customer Bliss

MARCH 18, 2020

In service industries where people have to show up, such as healthcare, retail and hospitality, delivering peace of mind that you are elevating care for their physical well-being is the highest message of “we care.” CX #coronavirus Click To Tweet. Know and address their fear of being out there in the world, exposed to potential harm.

Healthcare 52

Healthcare Hospitality Hospitality Retail 52