SurveySensum

JANUARY 16, 2025

In this comparison, well break down the strengths, weaknesses, and standout features of both tools to help you identify the one that fits your requirements, enhances your CX strategy , and stays within your budget. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Callminer

FEBRUARY 27, 2019

Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. .” — Ruchika Sharma, 12 Voice of the Customer Methodologies to Generate a Goldmine of Customer Feedback , Hubspot; Twitter: @HubSpot. Aim to be anticipatory.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Lumoa

OCTOBER 15, 2023

of respondents mentioned that the other departments didn’t really see how CX initiatives made a difference. Use text analytics (oh, and you can find out more about text analytics here) to prioritize and decide on improvements in a timely, and more importantly, feasible manner.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling. April: When I joined woom Bikes, the U.S.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Lumoa

JULY 10, 2018

Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

Lumoa

NOVEMBER 29, 2021

Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. The CX laggards achieved just 3% growth during the same period. Companies receive real-time feedback in massive volumes if they only start listening to their customers.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

Qualtrics

JUNE 20, 2019

The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. Discover more about text analysis.

CX 44

CX Hospitality Hospitality NPS 44