Customer Bliss

JUNE 20, 2018

What happens when one moves from hospitality to healthcare? Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare. Expand the Horizon of Helping People.

Hospitality 57

Hospitality Hospitality Healthcare CX 57

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

MARCH 18, 2020

In service industries where people have to show up, such as healthcare, retail and hospitality, delivering peace of mind that you are elevating care for their physical well-being is the highest message of “we care.” CX #coronavirus Click To Tweet. Know and address their fear of being out there in the world, exposed to potential harm.

Healthcare 86

Healthcare Hospitality Hospitality Retail 86

Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. Create better CX with omnichannel service. Omnichannel CX is a strategy that creates connected and consistent customer interactions across channels.

CX 52

CX Social Media Transportation Omnichannel 52

Customer Bliss

FEBRUARY 1, 2019

Quite a few of the CX leaders I’ve spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a foundation for the skills required to be a successful CX champion in their organization. HAVE FUN AND BE EXCITED ABOUT YOUR WORK. Ensure that employees remember to always have fun.

Hospitality 50

Hospitality Hospitality Retail CX 50

Customer Bliss

MARCH 18, 2020

In service industries where people have to show up, such as healthcare, retail and hospitality, delivering peace of mind that you are elevating care for their physical well-being is the highest message of “we care.” CX #coronavirus Click To Tweet. Know and address their fear of being out there in the world, exposed to potential harm.

Healthcare 52

Healthcare Hospitality Hospitality Retail 52

1 to 1

FEBRUARY 25, 2021

The CX POD · In Their Own Words: Vaccine Patients Share Their Experiences. Tab Abdeen : Hi, my name is Tab Abdeen and I am an inpatient pharmacist at a government hospital here in Denver, Colorado. I live in Loudoun County, Virginia, which is outside Washington D.C. Jen Reese : I am Jen Reese and I live in Virginia.

Hospitality 26

Hospitality Hospitality Healthcare Start-ups 26