6 Secrets for Boosting Customer Satisfaction in the Contact Center
Fonolo
AUGUST 24, 2017
Check out SQM group , the contact center industry leader for measuring, benchmarking, and improving CX. This is a scary thought considering you make decisions based on data, but a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction.
98 
Let's personalize your content