CX Innovation Massachusetts 
Fonolo
NOVEMBER 13, 2018
Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Foxborough, Massachusetts. It’s the place where customer care, CX, and CS leaders come together to network and learn. When: April 7-10, 2019.
Customer Bliss
SEPTEMBER 5, 2019
In today’s episode, I have an engaging and enlightening conversation with Craig Langlois , the Chief Experience Officer at the Berkshire Museum in beautiful Berkshire, Massachusetts. CX #EmployeeExperience Click To Tweet. I’m excited to be back with new episodes of the Chief Customer Officer Human Duct Tape Show.
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Customer Bliss
JUNE 28, 2018
As the CXO, his goal was to embed the employee experience as CX at Parkland. CX and culture are foundational to a positive customer patient experience and their families. There’s a push to get started on the #CX work, but it's important that everyone understands internally, why this is truly happening.
SugarCRM
JUNE 13, 2024
This shift supports customization and intelligent product innovation, which is crucial for addressing specific customer needs and enabling efficient service delivery. The integration of advanced technologies such as AI, IIoT, and smart manufacturing solutions is redefining customer experience (CX) in the industry. Starrett The L.S.
Fonolo
JANUARY 22, 2020
Modern CX, Las Vegas. CX Talks, Dallas. Elevate CX, Denver. Forrester: CX North America, New York City. Notable Speakers: Jerry Greenfield – Ben & Jerry’s, Annette Franze – CX Journey, Kelley Kurtzman – Verizon. Modern CX , Las Vegas. CX Talks Customer Experience Summit, Dallas.
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