CX Innovation Washington 
Bill Quiseng
NOVEMBER 1, 2023
Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!
Chip Bell
AUGUST 18, 2020
Innovative products and services are different than ordinary products and services in that they are crafted and choreographed from a fertile imagination. “When you innovate,” wrote Oracle CEO Larry Ellison, “You’ve got to be prepared for everyone telling you that you’re nuts.”
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Fonolo
NOVEMBER 13, 2018
Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Washington, DC. It’s the place where customer care, CX, and CS leaders come together to network and learn. When: April 29-May 1, 2019. Thomas Howe.
CX Journey
MARCH 14, 2017
I haven't written a CX Journey™ Musings post lately, but I found a topic that warrants a bit of reflection. It seems odd to me that many companies are constantly innovating and evolving, and yet they don't have budget to make sure the customer's voice is heard and implemented into those innovations. George Washington.
Experience Investigators
OCTOBER 8, 2024
This is your October CX Pulse Check. He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. Rohit lives in the Washington DC area with his wife and is a proud dad of two boys.
Doing CX Right
JULY 14, 2020
Given the increased focus, employees and leaders with CX skills are in great demand. While on the job training and reading books provide great learnings, getting CX certified from a formal university program can accelerate your career. George Washington University – view course info > here. TEACHERS EXPERTISE.
SurveySensum
JULY 14, 2020
With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.
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