Heart of the Customer

JANUARY 16, 2018

My daughter was home from college this holiday break, and wanted to visit her brother in Ames, Iowa, about four hours away. That started a series of inexcusable events that makes a CX enthusiast shudder in disbelief. As we’re a one-car family, she elected to take the bus. It started when I went to buy her ticket.

CX 37

CX Customer Experience 37

Beyond Philosophy

JUNE 9, 2022

There is an old movie, Field of Dreams , where a farmer in Iowa plows under acreage of his fields to build a baseball field based on the urging of a mysterious voice whispering, “If you build it, he will come.” appeared first on CX Consulting. Does that mean that we want to have small talk with a sales clerk?

Technology 88

Technology Technology Customer Service AI 88

Beyond Philosophy

NOVEMBER 18, 2021

So, when shoppers elbow their way to the flat screen on a Black Friday in an Iowa City Walmart, is that because of objective or subjective Scarcity? appeared first on CX Consulting. Marketers who have read Cialdini’s book then make products “scarce” to inspire purchases. Subscribe today right here.

Retail 88

Retail Start-ups Sales CX 88

Comm100

DECEMBER 15, 2021

Unfortunately, these interactions have become synonymous with poor, and even terrible, customer experience (CX). . In their look at how government organizations in the US are introducing chatbots , Government Technology saw significant savings in resources among state governments, including Minnesota and Iowa: .

Government 52

Government Omnichannel Social Media AI 52