Chip Bell

FEBRUARY 5, 2019

Hunting, especially in more challenging weather conditions, requires using Kentucky windage. Kentucky windage is the practice of adjusting your aim to compensate for the circumstances. Great service providers use a type of Kentucky windage. What are ways you can apply Kentucky windage in how you grow customer relationships?

Sports 66

Sports Start-ups Customer Relationship B2C 66

Zendesk

DECEMBER 14, 2023

Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. ” He’s keenly aware that customer experience has changed a lot since broke out of brick and mortar into the digital realm – but he also realizes that CX has lost a lot of its lustre.

AI 69

AI Customer Service Retail Innovation 69

Steven Van Belleghem

SEPTEMBER 5, 2022

Usually, people opening up a fast food franchise like let’s say Kentucky Fried Chicken, already made their mark financially. So how could you use the Top Gun Effect to improve the CX of your products and services? And what are your own favorite Top Gun Effect CX stories out there? million and $2.5 Let me know over the socials!

Customer Experience 128

Customer Experience Government CX 128

Beyond Philosophy

MARCH 2, 2016

The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. Chances are, the call center experience you provide for the residents of Kentucky and Ohio is the same as you provide for the inhabitants of Louisiana and Colorado.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Zendesk

DECEMBER 2, 2020

That’s why we got together with Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye to talk about how good CX (and a little planning) can help keep the holidays merry and bright. In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC! How/why did it lead to CX or your interest to dive deep into numbers?

E-commerce 76

E-commerce CX Net Promoter Score Artificial Intelligence 76

Beyond Philosophy

DECEMBER 25, 2017

To hear how fast or slow music affects our behavior from Dr. Ronald Milliman, retired professor of Marketing at Western Kentucky University, please click here. Case Study: Enhance Your CX With This Technology. An example is the tempo of music played at the grocery store.

Net Promoter Score 119

Net Promoter Score NPS Entertainment Social Media 119

Kerry Bodine

OCTOBER 5, 2015

Happy CX Day! Relocated its warehouse from California to Kentucky—just 15 minutes from a UPS hub—to better handle its growing inventory, cut shipping expenses, and get orders to customers faster. (As Check out posts from other CX Day bloggers & learn more at CXDay.org.

Customer Experience 97

Customer Experience Real Estate Customer Journey Map Finance 97