Beyond Philosophy

JULY 30, 2022

Artificial Intelligence (AI) is an incredible technology with potential to shape the future of humanity. The common misconception is that AI is a pure technological brain built from scratch without the risk of human influence. and founder of TRAP LAB (Technology Race and Prejudice LAB). appeared first on CX Consulting.

AI 97

AI Artificial Intelligence Construction Management Consulting 97

Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. Episode Overview.

CX 57

CX Net Promoter Score Real Estate Manufacturing 57

Beyond Philosophy

APRIL 21, 2021

In this episode, we speak with Jason Ten-Pow , President of ONR CX and author of the new book UNBREAKABLE: A proven process for building relationships with customers , about how to build deeper and profitable relationships with customers. Ten-Pow has been consulting in Customer Experience for over two decades. How can we help?

CX Transformation 78

CX Transformation Management Consulting CX Customer Experience 78

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Dobrev takes us through the ways Coca-Cola has been using these technologies in their customer strategy to great success.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

Beyond Philosophy

JANUARY 12, 2022

Sound like a futuristic take on product technology? Here are a few more of the key moments in the discussion: 05:04 Goebel describes how he views IoT and what that means for product technology and the VoP. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last three years.

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VOC Management Consulting Technology Technology 78

Beyond Philosophy

FEBRUARY 20, 2021

Pine’s book, Infinite Possibility Creating Customer Value on the Digital Frontier , discusses how technology can enhance the event’s value in business post-pandemic. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. How can we help?

Sports 78

Sports Management Consulting Customer Experience CX 78

Beyond Philosophy

NOVEMBER 28, 2020

In other words, we don’t need a physical experience for commodity items, but we might for a more significant investment item, like technology or appliance purchase. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on Linkedin and Twitter.

Retail 78

Retail Management Consulting Customer Experience CX 78

Beyond Philosophy

OCTOBER 15, 2022

However, imperfect or not, AI technology gives us some options we didn’t have before. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. appeared first on CX Consulting. We did an interview with Broderick Turner, Ph.D.,

Artificial Intelligence 78

Artificial Intelligence Customer Journey Map AI Touchpoint 78

Beyond Philosophy

OCTOBER 16, 2021

17:54 Mead explains that a second problem is that today’s Customer Experience experts want to implement technology that is not what customers want. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for two years. Join the Debate… appeared first on CX Consulting.

Management Consulting 68

Management Consulting Contact Center Customer Experience CX 68

Beyond Philosophy

DECEMBER 16, 2023

Historically, technologies swept through industries like a forceful wave, sometimes obliterating old norms while birthing new frontiers. The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years.

Innovation 78

Innovation AI Management Consulting Education 78

Beyond Philosophy

MAY 1, 2021

14:48 We discuss the role technology can and should play in the future of Customer Experiences that meet customers’ expectations. 24:04 Colin talks about a critical and often over-looked aspect of choosing a technology partner for your CX design. Follow Colin on Linkedin and Twitter.

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60

Beyond Philosophy

FEBRUARY 25, 2021

This global Customer Experience consultancy was named as one of the best management consultancies by Financial Times for the third year in a row this year. Pine wrote another book called, Infinite Possibility Creating Customer Value on the Digital Frontier that discusses how technology can enhance the event’s value.

Gaming 78

Gaming Sports Management Consulting Retail 78

Beyond Philosophy

JULY 2, 2022

He has a business pickle that he wants help with, specifically, how to leverage the technology like Customer Science and online tools developed during the pandemic to enhance the brick-and-mortar Customer Experience. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

Retail 12

Retail Management Consulting AI Customer Experience 12

Beyond Philosophy

JULY 2, 2022

He has a business pickle that he wants help with, specifically, how to leverage the technology like Customer Science and online tools developed during the pandemic to enhance the brick-and-mortar Customer Experience. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

Retail 12

Retail Management Consulting AI Customer Experience 12

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Our favorite chart: Report #2: Contact Center Technology Survey. About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives.

Contact Center 57

Contact Center Technology Technology CRM 57

Gainsight

APRIL 12, 2022

The marginal cost of third-party consultants is worth the investment to protect what may be impacting the customer experience and long-term annual recurring revenue. Data suggests that leveraging technology management consultants is a business staple that is here to stay : industry revenue was expected to grow 8.6%

Customer Journey Map 52

Customer Journey Map Management Consulting Start-ups B2B 52

Qualtrics

DECEMBER 20, 2018

Technology has attracted me from the beginning. I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. That fancy car will only be with you for so long, but memorable experiences last a lifetime.

Engineering 34

Engineering Business Administration Management Consulting Touchpoint 34

Qualtrics

DECEMBER 20, 2018

Technology has attracted me from the beginning. I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. That fancy car will only be with you for so long, but memorable experiences last a lifetime.

Engineering 20

Engineering Business Administration Management Consulting Touchpoint 20

Hodusoft

JULY 17, 2024

15 CX Stats That’ll Change the Way You Look At Customer Service In the next few years, an organization’s Customer Experience (CX) will play a greater role in its success than its products or prices. To paraphrase author and keynote speaker Micah Solomon, CX is not a cost center, it’s a revenue generator. That’s a huge number!

Non-Profits 52

Non-Profits CX Customer Service Contact Center 52

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement.

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

Hodusoft

DECEMBER 11, 2024

From Automation to Personalization: How AI is Shaping the Future of CX Would you be surprised to know that one out of every two customers would switch brands following just one bad customer experience (CX)? For contemporary organizations, CX is everything! But merely 49 percent of organizations manage to deliver a good CX today.

AI 52

AI CX Contact Center Omnichannel 52