Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on Why did you give that score?

NPS 126

NPS CX Net Promoter Score Close the Loop 126

Beyond Philosophy

OCTOBER 15, 2022

It looks at the typical customer journey touchpoints and how much value do each of those drive. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. appeared first on CX Consulting. In the book, Dobrev shares research about AI.

Artificial Intelligence 78

Artificial Intelligence Customer Journey Map AI Touchpoint 78

Beyond Philosophy

JANUARY 19, 2022

Don’t miss CXN Live: Voice of the Customer 2022 for more great ideas on leveraging customer feedback to e nhance customer understanding, optimize key touchpoints, identify friction points, and drive culture change. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

Kerry Bodine

MAY 8, 2016

It has crept insidiously into our organizations, seducing managers into making safe decisions. We even celebrate this fear with a well-known adage: “Nobody every got fired for hiring [insert traditional management consulting firm of your choice].”. Specifically, organizations harbor an irrational fear of design. Dare to do it!

Sports 59

Sports Start-ups Management Consulting Touchpoint 59

Qualtrics

DECEMBER 20, 2018

I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. My own why is to always put experiences first (whether they are for family, colleagues or in my customer and product interactions).

Engineering 34

Engineering Business Administration Management Consulting Touchpoint 34

Qualtrics

DECEMBER 20, 2018

I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. My own why is to always put experiences first (whether they are for family, colleagues or in my customer and product interactions).

Engineering 20

Engineering Business Administration Management Consulting Touchpoint 20