Customer Bliss
JULY 4, 2017
They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Mark leads the client experience efforts at Sandy Spring Bank, the oldest and largest independent Maryland-based bank. CX Meeting In A Box. About Mark.
Zendesk
JANUARY 18, 2024
Matt Velez, the executive director of the National Instructors Institute at NPower, describes how Zendesk has supported the organization: “Zendesk has been a critical partner in supporting the day-to-day operations of our national Community Helpdesks in Baltimore, Maryland, St. Louis, Missouri, and Dallas. Serves all of West Africa.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Foresee
MAY 21, 2021
UGI Utilities is a natural gas and electric utility serving more than 700k customers in Pennsylvania and Maryland. There are constant weather events that take power out and result in huge call volume to the contact center. They visited us at Engage21 to share how they were able […].
Customer Bliss
APRIL 20, 2018
a law firm in Baltimore Maryland. We discuss why and how this role can be embedded in a services firm, and the unique blend of branding and “CX” that Edwin brings to this role. He used his knowledge of marketing in CX as a way to think about how to fix the root of a problem through addressing a company’s culture.
Expert insights. Personalized for you.
57 
Let's personalize your content