CX Michigan Omnichannel 
Comm100
MAY 4, 2022
Step 3: Connect all your digital channels within an omnichannel platform. The next and crucial step in accelerating credit union digital transformation is adopting omnichannel member engagement software. Omnichannel platforms connect every communication channel (and the data within) together within one platform.
Comm100
SEPTEMBER 22, 2021
Digital transformation in CX is no exception, and ideally this means adding leadership familiar with technology rollouts. For successful digital transformation in CX, that means collecting feedback from your customer support team. 5 Best Practices to Prepare for Digital Transformation. Engaging With Leadership.
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SurveySensum
AUGUST 20, 2024
That’s why it’s essential to use a robust feedback tool that comes with a CX consultant to guide you in creating and sharing surveys at the right time. Finding the right balance between collecting meaningful feedback and keeping members’ information secure is challenging. But what exactly is NPS in credit union, and how can it make an impact?
Execs In The Know
OCTOBER 30, 2022
On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. Keynote: CX Innovation at Amazon, the World’s Most Customer-Centric Company. But we’ll try! Customer Shop Talk Highlights.
Comm100
MARCH 2, 2022
Why member engagement is so important Why digital support helps credit unions improve engagement How to improve credit union member engagement Live chat for credit unions Video chat in credit unions Chatbots for credit unions Omnichannel member engagement for credit unions. With this has come a high appreciation of customer experience (CX).
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