Beyond Philosophy

APRIL 25, 2019

We had Professor Bill Hedgecock, associate professor of marketing Carlson School of Management at the University of Minnesota, as a guest on a recent podcast to talk about facial recognition and facial expression analysis technology and application in Customer Experience programs. But is it creepy ? appeared first on.

Technology 118

Technology Technology CX Entertainment 118

Beyond Philosophy

JUNE 28, 2019

With guest Dr. Bill Hedgecock, professor at the University of Minnesota in the Carlson School of Management, we explore the power of facial recognition with facial expression analysis software and what it can do to help you improve your Customer Experience.

Customer Retention 121

Customer Retention Customer Loyalty Technology Technology 121

Beyond Philosophy

APRIL 19, 2019

In this episode of The Intuitive Customer podcast, our guest Professor Bill Hedgecock from the Carlson School of Management at the University of Minnesota shares his expertise on facial recognition and facial expression analysis technology and its application in Customer Experience programs. However, one must wonder….is

Technology 114

Technology Technology Customer Loyalty Innovation 114

Execs In The Know

MAY 23, 2024

May 23, 2024 — Global customer experience (CX) industry leader Execs In The Know has partnered with COPC, the global leader in the training and certification of the COPC CX Standard , to present a comprehensive 2.5-day day live training: Foundations in AI for CX Certification Program. PHOENIX, Ariz.,

AI 40

AI CX Innovation Contact Center 40

CX Accelerator

DECEMBER 10, 2019

Becky Roemen is a Customer Experience enthusiast & evangelist with an enduring love for digital transformation and CX strategy. As a Minnesota native, she enjoys the lakes, hiking and breweries. If I can help you thrive in any way in 2020, please do let me know. Find her work on the Tin Cans & String blog!

Start-ups 182

Start-ups Gaming CX Customer Service 182

CX Accelerator

DECEMBER 10, 2019

Becky Roemen is a Customer Experience enthusiast & evangelist with an enduring love for digital transformation and CX strategy. As a Minnesota native, she enjoys the lakes, hiking and breweries. If I can help you thrive in any way in 2020, please do let me know. Find her work on the Tin Cans & String blog!

Start-ups 182

Start-ups Gaming CX Customer Service 182

Heart of the Customer

AUGUST 22, 2014

Great Comedians and CX Leaders both know their audiences. And, just like Robin Williams makes comedy look easy in this clip, the experiences at a USAA or Trader Joe’s looks simple – like anybody can do it. Yet so few do. They target their message based on their knowledge of their audience. You can see. Customer Experience'

Customer Experience 94

Customer Experience B2B Retail CX 94

Customer Bliss

JANUARY 25, 2019

Get Senior Leadership to Understand Your CX Plans. When Darin came into his role as VP of CX and Delivery, the CX department already existed. But he had been working at the company for 10 years already and saw this as an opportunity to truly make some changes in the company and overhaul the CX program.

CX 63

CX NPS VOC Finance 63

Kerry Bodine

JANUARY 4, 2017

Minneapolis, Minnesota. IQPC’s CX Exchange Telecoms. IQPC’s CX Exchange Retail. Walker B-to-B CX Summit. DMI Design Leadership Conference. September 24 – 26, 2017. Event Producers. Chief Customer Officer USA. January 30 – February 1, 2017. IQPC’s CEM in Telecoms Global Summit. January 23 – 26, 2017.

CEM 48

CEM CX Contact Center Retail 48

Beyond Philosophy

AUGUST 19, 2021

In this podcast, Professor William Hedgcock from the University of Minnesota discusses using facial recognition technology. The post 6 Resources You Should Have for Customer Experience Moving Forward appeared first on CX Consulting. Is Facial Recognition Creepy, Or Is It Just the Future? Subscribe today right here.

Customer Experience 103

Customer Experience Construction Technology Technology 103

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. SOCAP Minnesota Chapter – Agent Hiring & Training: June 13, Bloomington, MN. CX NYC 2018: June 19-20, New York, NY.

Contact Center 48

Contact Center CX Healthcare Social Media 48

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

JANUARY 9, 2019

Rupali Jain is a Senior Manager, CX Product Management Engineer in Seattle, WA. She graduated with a Masters of Science in Computer Science from the University of Minnesota. The post ‘Why Qualtrics’ – Rupali Jain – Senior Manager, CX Product Management – Seattle appeared first on Qualtrics.

CX 37

CX Engineering Sales Customer Experience 37

Fonolo

APRIL 25, 2018

A joint study out of the University of Pennsylvania and the University of Minnesota found, compared to simply having acquaintances at work, work friends outperformed on most tasks. Whitepaper – Mastering #CX in the Contact Center: 7 Tips to Follow.

Contact Center 59

Contact Center Customer Service Customer Satisfaction CX 59

Comm100

DECEMBER 15, 2021

Unfortunately, these interactions have become synonymous with poor, and even terrible, customer experience (CX). . In their look at how government organizations in the US are introducing chatbots , Government Technology saw significant savings in resources among state governments, including Minnesota and Iowa: .

Government 52

Government Omnichannel Social Media AI 52