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I hope you had a terrific CX Day! They engaged employees in quick conversations about grounding their decisions based on VOC and stressed the importance of plain and simple language in communications. I’ve posted about their strong communications program in the past , and it was evident on CX Day as always. Seven have.
Get Senior Leadership to Understand Your CX Plans. When Darin came into his role as VP of CX and Delivery, the CX department already existed. But he had been working at the company for 10 years already and saw this as an opportunity to truly make some changes in the company and overhaul the CX program.
With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. CX NYC 2018: June 19-20, New York, NY.
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