PeopleMetrics

AUGUST 1, 2014

So in the end, Mike from Mississippi saves @comcast from a urine soaked modem. Want some recommendations around your current Cx and your delivery of it? Take the Cx IQ , a short quiz that will tailor answers based on your needs. It only took 1.76 Goodnight everyone. — Alton Brown (@altonbrown) July 2, 2014.

Customer Feedback 121

Customer Feedback Close the Loop CX Customer Service 121

Beyond Philosophy

NOVEMBER 28, 2017

Until about a decade ago, most CX and value delivery metrics were built around tangible and quality-related elements of value – price, consistency, speed, completeness, accuracy, durability, and the like. It is here that great, differentiated (and often unique) and memorable CX lives. Michael Lowenstein, Ph.D., Lagniappe works.

E-commerce 83

E-commerce B2C Artificial Intelligence B2B 83

Beyond Philosophy

MARCH 20, 2021

You might also find it weird that Mississippi’s marriage rate correlates 99.3% appeared first on CX Consulting. You might be surprised to learn that when golf courses make less revenue, Disney World’s attendance goes up. with the US per capita consumption of whole milk.

Management Consulting 68

Management Consulting Customer Experience CX 68

Beyond Philosophy

JUNE 7, 2016

In the Merriam-Webster page defining lagniappe, here’s the description it received: “We picked up one excellent word, wrote Mark Twain in Life on the Mississippi (1883), “a word worth traveling to New Orleans to get; a nice limber, expressive, handy word -‘lagniappe’…. Global #CX experts weigh in! It is Spanish, so they said.”

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74