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So in the end, Mike from Mississippi saves @comcast from a urine soaked modem. Want some recommendations around your current Cx and your delivery of it? Take the Cx IQ , a short quiz that will tailor answers based on your needs. It only took 1.76 Goodnight everyone. — Alton Brown (@altonbrown) July 2, 2014.
Until about a decade ago, most CX and value delivery metrics were built around tangible and quality-related elements of value – price, consistency, speed, completeness, accuracy, durability, and the like. It is here that great, differentiated (and often unique) and memorable CX lives. Michael Lowenstein, Ph.D., Lagniappe works.
You might also find it weird that Mississippi’s marriage rate correlates 99.3% appeared first on CX Consulting. You might be surprised to learn that when golf courses make less revenue, Disney World’s attendance goes up. with the US per capita consumption of whole milk.
In the Merriam-Webster page defining lagniappe, here’s the description it received: “We picked up one excellent word, wrote Mark Twain in Life on the Mississippi (1883), “a word worth traveling to New Orleans to get; a nice limber, expressive, handy word -‘lagniappe’…. Global #CX experts weigh in! It is Spanish, so they said.”
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