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Mississippi

Retail

The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?

Beyond Philosophy

NOVEMBER 28, 2017

Until about a decade ago, most CX and value delivery metrics were built around tangible and quality-related elements of value – price, consistency, speed, completeness, accuracy, durability, and the like. It is here that great, differentiated (and often unique) and memorable CX lives. Michael Lowenstein, Ph.D., or the world.

E-commerce

E-commerce B2C Artificial Intelligence B2B

Delivering Unique, Attractive (Even Branded) Customer Experience Lagniappe: Any Company Can Do This

Beyond Philosophy

JUNE 7, 2016

When my wife and I visited Southern Louisiana last year about this time, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. Global #CX experts weigh in! For those not familiar with the term, let’s quickly revisit what it is. It is Spanish, so they said.” Lagniappe works.

Customer Experience

Customer Experience B2C Touchpoint B2B

The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?

Delivering Unique, Attractive (Even Branded) Customer Experience Lagniappe: Any Company Can Do This

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