Zendesk Agents of Change program: Empowering communities with CX agent training
Zendesk
JANUARY 18, 2024
Louis, Missouri, and Dallas. Mikenzhie has since earned her Zendesk CX Omnichannel Agent certification and was hired full-time by NPower as the Community Help Desk coordinator in Baltimore, where she now trains and mentors incoming apprentices on daily operations, customer support, and partnership engagement.
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