Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Machine Learning (ML) Integration: Stay ahead of the curve. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

DMG Consulting

OCTOBER 13, 2020

While COVID-19 has been a harsh wake-up call for the world and has emphasized the need for companies to enhance existing self-service solutions, adoption of IVA applications has been picking up momentum since the middle of 2019, due to the growing importance of the customer experience (CX).

ML 87

ML Machine Learning Artificial Intelligence AI 87

Zendesk

OCTOBER 17, 2022

More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. Its award-winning software allows companies to streamline the process of communicating with their customers, resulting in a better customer experience (CX), improved sales, and reduced costs. Manufacture better CX.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. Video will be Preferred CX Platform. Expect those numbers to grow as the technology matures and video becomes a more prevalent – and even preferred – CX channel.

AI 130

AI Artificial Intelligence Healthcare Legal 130

ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Very little has adapted in CX practices to urgent needs of the 2020s. Because this advice is super-rare.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

Execs In The Know

APRIL 8, 2022

Supporting home-based agents presents many operational challenges for contact center leaders, and compounding that is the way digital transformation is reshaping the customer experience (CX). A key change is the need for seamless omnichannel communication with the growing use of digital channels by customers.

Contact Center 98

Contact Center Artificial Intelligence ML AI 98

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. Contact Center Artificial intelligence (AI) is unleashing a new approach for customer experience (CX) strategy, design, development, and engagement. The Future of AI in CX.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Here are some of the highlights from last week’s Summit in Austin.

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

JANUARY 16, 2025

In this comparison, well break down the strengths, weaknesses, and standout features of both tools to help you identify the one that fits your requirements, enhances your CX strategy , and stays within your budget. Lets start with Qualtrics. Then explore the top 15 Qualtrics competitors and alternatives.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

MAY 16, 2024

Think of this as a casual chat where we unravel the complexities of ML testing, making it digestible for everyone, regardless of their technical background. Because ML systems aren’t just coded; they’re trained. When we talk about ML systems, we’re referring to software that learns and adapts based on data.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

DMG Consulting

JUNE 8, 2021

The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Customer Think

NOVEMBER 4, 2021

With Embedded Listener, Program Accelerator, and updates to the platform’s AI- and ML-powered Insights features, GetFeedback users will create and close feedback loops faster and in new areas of the customer journey.

ML 52

ML CX AI 52

SurveySensum

FEBRUARY 24, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free How to Implement Text and Sentiment Analysis in Your CX Strategy? By leveraging AI-powered analytics, you can extract insights from feedback, automate processes, and make data-driven decisions to improve CX.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Execs In The Know

OCTOBER 11, 2022

Amazing CX Looks Like…? Taken together, these factors are breaking a brand’s CX journeys in the critical early stages for one simple reason: They are inhibiting and/or fully preventing the fluid and intuitive self-service experience customers crave. What did you do to learn more about it? Guest blog post written by Knowbl.

CX 52

CX Artificial Intelligence ML Machine Learning 52

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Execs In The Know

OCTOBER 7, 2024

Her message was clear: CX leaders must create human-centric experiences through the integration of advanced technologies. What Disney envisioned back then is now a reality, and it serves as a powerful reminder of how quickly CX expectations have evolved. The challenge for CX leaders today is to make technology feel personal.

Artificial Intelligence 59

Artificial Intelligence ML Machine Learning AI 59

SurveySensum

NOVEMBER 8, 2023

In today’s competitive­ and digital landscape, CX can either build or break a brand. A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Fonolo

JANUARY 10, 2023

There is plenty to learn about artificial intelligence and its cousin, machine learning (ML). Improve CX with “Chat Now” Functionality Monitored by AI . For some, there’s nothing to see but opportunity, and they want to discover everything they can about AI technology for their contact center. . They’ll be with you shortly. .

Artificial Intelligence 91

Artificial Intelligence Contact Center Machine Learning Data Entry 91

Zendesk

NOVEMBER 28, 2023

Examples of bots and virtual assistants: Siri, Alexa, and Google Assistant Machine learning frameworks Machine learning (ML) frameworks are cloud-based software libraries and tools that allow developers to build custom AI models. Google Cloud offers a suite of AI solutions and ML services that extend from NLP to computer vision.

AI 52

AI ML Machine Learning Artificial Intelligence 52

DMG Consulting

AUGUST 3, 2020

IA can be used to identify customers’ needs and wants, and when these insights are incorporated into the operating systems of business units, can help substantially improve the CX, reduce operating costs and improve employee engagement. DMG estimates that adoption of AQM is less than 3% of the IA market today.) . Final Thoughts.

Contact Center 78

Contact Center Artificial Intelligence Sentiment Analysis ML 78

Ameyo Callversations

JUNE 1, 2022

Employee Experience (EX) and Customer Experience (CX) – An Overview. Both EX and CX play a significant role in deciding how well your business runs. With Conversational AI, NLP and ML companies can understand users’ thoughts and experiences. All of these matter as to how a customer feels about your company.

AI 52

AI Artificial Intelligence CX Machine Learning 52

Zendesk

JANUARY 7, 2022

Learn the difference between chatbot and conversational AI functionality so you can determine which one will best optimize your internal processes and your customer experience (CX). To stay competitive, more and more customer service teams are using AI chatbots such as Zendesk’s Answer Bot to improve CX. Siri or Amazon Alexa).

AI 98

AI Machine Learning Artificial Intelligence ML 98

SurveySensum

SEPTEMBER 23, 2024

To ace the CX walk, you must find the sweet spot between meeting customer expectations and wowing them. Brands that nail CX see revenue jump by 4-8%, leaving the industry average in the dust. According to Forrester’s research, CX is a key priority for 75% of global business and tech professionals. That’s where CX tools come in.

CX 52

CX Customer Experience Social Media Text Analytics 52

1 to 1

APRIL 10, 2025

Business would do well to step up their game and expand how they source and mine data, according to two experts sharing fraud mitigation insights and strategies on the LinkedIn Live webinar, Securing trust: Tackling digital payment fraud while elevating CX , hosted by TTEC and moderated by 1to1 Media’s Elizabeth Glagowski.

Machine Learning 26

Machine Learning ML Healthcare AI 26

Zendesk

APRIL 7, 2022

According to our CX Trends Report, 54 percent of consumers say good customer service is lacking. According to our CX Trends Report, 54% of consumers say good customer service is lacking. Many people today feel like customer service is an afterthought for companies. with “What do you like about using our tool?” Try the FORD method.

ML 98

ML Social Media CX Start-ups 98

Lumoa

JANUARY 15, 2024

Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision. Combined with Natural Language Processing (NLP) and Machine Learning (ML), it gives businesses even more options for interacting with clients and leads.

Customer Experience 78

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 78

VOZIQ

MARCH 3, 2021

Three Ways ML Can Help w ith Customer Retention. This is where machine learning (ML) can make a great impact. Read more to understand how ML can do to help companies keep customer retention high. Conversational AI M ostly E ffective but F alls S hort in CX, F inds S tudy. S ome customers are more valuable than others.

Customer Retention 52

Customer Retention ML Healthcare Machine Learning 52

VOZIQ

MARCH 3, 2021

Three Ways ML Can Help w ith Customer Retention . This is where machine learning (ML) can make a great impact. . Read more to understand how ML can do to help companies keep customer retention high. . Conversational AI M ostly E ffective but F alls S hort in CX, F inds S tudy .

Customer Retention 52

Customer Retention ML Healthcare Machine Learning 52

Aquire

SEPTEMBER 21, 2021

Hear the full story of how United Airlines used digital transformation to fast-track CX innovation. United Airlines now has a more meaningful way to interact with customers, as well as provide a fast, helpful, and empathetic service. Ford breaks down barriers. A couple of decades back Ford was in a difficult place.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. By implementing AI tech like chatbots, and AI meeting assistants banks can respond faster to customer queries improving their CX. Improved CX directly influences customer satisfaction and, consequently, NPS. Ready to Elevate Your NPS?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

JUNE 23, 2021

The denouement of Gartner’s latest Hype Cycle for AI shows how AI-powered contact center technologies such as natural language processing (NLP), chatbots, and machine learning (ML) have recently begun to lose their magnetism, ending up in the Trough of Disillusionment.

Contact Center 78

Contact Center Artificial Intelligence Omnichannel ML 78

Hodusoft

AUGUST 9, 2021

Many e-Commerce players using Social Media Contact Center Software for better CX. The ML algorithm helps the software to become smarter as it harnesses CRM data for learning. Customers interact with organizations both online and offline—they read reviews, vouch for experiences and join the dots with societal good that a business does.

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105

Comm100

DECEMBER 16, 2024

In this piece, well do a deep dive on customer service automation and the impact that it can create on the overall customer experience (CX). Machine Learning (ML) Uses algorithms to analyze data, identify patterns, and improve performance or make predictions without being explicitly programmed.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

CommBox

OCTOBER 18, 2023

By leveraging NLP (Natural Language Processing), NLU (Natural Language Understanding), and ML (Machine learning) technologies, conversational AI understands customer intents and provides relevant responses based on existing knowledge from its database. It’s time to join a new era , with Generative AI at your fingertips.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

DMG Consulting

NOVEMBER 1, 2022

An effective KM environment enhances brand perception and the customer experience (CX) while dramatically reducing the cost of service for contact centers and every other department that interacts with customers. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. But no more.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59