eglobalis

JULY 2, 2024

In CX, the same applies to CSAT, CES, and whatever. Return on Investment (ROI) : Calculates profitability from specific CX investments over time, comparing gains against costs. The exact same criticism can be made about every metric for everything. In accounting, your Net Operating Profit number tells you nothing about causes.

NPS 480

NPS Customer Feedback Net Promoter Score B2C 480

Hodusoft

OCTOBER 17, 2024

As Clare Muscutt, founder and CEO of Women in CX, rightly said, “Building a good customer experience does not happen by accident. ” At HoduSoft, our HoduCC call and contact center software and omnichannel CX suite is powered by cutting-edge AI technology. Improved CX For call centers, Customer Experience (CX) is everything.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

SurveySensum

JANUARY 16, 2025

In this comparison, well break down the strengths, weaknesses, and standout features of both tools to help you identify the one that fits your requirements, enhances your CX strategy , and stays within your budget. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

DMG Consulting

APRIL 8, 2024

Workforce management (WFM) solutions remain essential contact center productivity tools, but today they are as important for improving the customer experience (CX), and the newest generation of applications also help to boost employee engagement. These solutions were identified by 37.5

AI 48

AI Contact Center ML Artificial Intelligence 48

Lumoa

NOVEMBER 21, 2023

It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Lumoa is also the first CX platform to integrate with GPT. When using a CX platform, one still needs to sift through the feedback and check the content.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Hodusoft

AUGUST 29, 2024

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Ameyo Callversations

AUGUST 24, 2022

The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Read More: How can Conversational Bots Improve CX?

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52