Intercom, Inc.

SEPTEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. ML teams tend to invest a fair share of resources in research that never ships.

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

Hodusoft

OCTOBER 17, 2024

As Clare Muscutt, founder and CEO of Women in CX, rightly said, “Building a good customer experience does not happen by accident. ” At HoduSoft, our HoduCC call and contact center software and omnichannel CX suite is powered by cutting-edge AI technology. Improved CX For call centers, Customer Experience (CX) is everything.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Heres a step-by-step guide to integrating text and sentiment analysis into your CX strategy.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

VOZIQ

MAY 1, 2022

Shared Customer Experience: What Happens When Your CX Depends on Partners? 6 Reasons Why Unstructured Data Is Key to an Effective Retention Program. 6 Reasons Why Unstructured Data Is Key to an Effective Retention Program. Applying AI and ML to data such as customer chats, agent notes, surveys, etc.,

Unstructured Data 40

Unstructured Data ML Customer Retention AI 40

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. It depends.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Because of the data-backed content, such campaigns will likely have higher conversion rates.

CRM 26

CRM AI Invoicing Predictive Analytics 26