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Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center, joins Jeannie Walters for a CX Pulse Check to explore these fascinating parallels that are reshaping how we think about caring for patients. Healthcare and customer experience have more in common than you might think.
It’s the place where customer care, CX, and CS leaders come together to network and learn. Where: Las Vegas, Nevada. Follow NECCF on Twitter here. . Customer Contact Week (CCW). CCW is the world’s largest customer contact event series and a definite must-attend. When: June 18-22, 2018. Follow CCW on Twitter here. .
The diverse topics covered include: innovations in workforce engagement, Avaya’s roadmap for the future of CX and discussions about the merits of SIP technology. Visit Fonolo at Booth #275 and discover how easily Fonolo Call-Backs deploy on the Avaya platform!
If you’re deeply invested in the customer service industry, you already know this one fact: June will be an exciting, educational month thanks to the 19 th Annual Customer Contact Week, held this year from June 18-22 at The Mirage Hotel in Las Vegas, Nevada. CX Architect, Banner Health. VPs & Directors of Contact Centers.
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