Experience Investigators

MARCH 11, 2025

Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center, joins Jeannie Walters for a CX Pulse Check to explore these fascinating parallels that are reshaping how we think about caring for patients. ” Healthcare professionals perform life-saving, transformative work every day, often in difficult circumstances.

Healthcare 52

Healthcare CX Business Administration Social Media 52

Fonolo

NOVEMBER 13, 2018

It’s the place where customer care, CX, and CS leaders come together to network and learn. Where: Las Vegas, Nevada. VPs & Directors of Web/Social Media. Follow NECCF on Twitter here. . Customer Contact Week (CCW). CCW is the world’s largest customer contact event series and a definite must-attend. Plus so Much More!

Customer Service 108

Customer Service Contact Center Innovation Social Media 108

Fonolo

MAY 29, 2018

If you’re deeply invested in the customer service industry, you already know this one fact: June will be an exciting, educational month thanks to the 19 th Annual Customer Contact Week, held this year from June 18-22 at The Mirage Hotel in Las Vegas, Nevada. VPs & Directors of Web/Social Media. CX Architect, Banner Health.

Contact Center 52

Contact Center Social Media NPS Education 52