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Winning with digital: A CX Moment with The New York Times

Zendesk

Since its launch in 1996, The New York Times website, nytimes.com , has evolved from a basic retread of the print edition to a dynamic digital hub where millions of readers get breaking news, recipe ideas, and their daily Wordle fix. The New York Times has traditionally relied on outsourced customer support.

CX 52
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Lose The Fear Of Facial Recognition If You Want CX Improvement

Beyond Philosophy

The New York Times criticized the telegraph service in the 1800s saying “ it was too fast for the truth. ”. The New Yorker wrote in 1933, the telephone was considered dangerous and people were convinced if they were on one in a storm they would get hit by lightning. WHY CUSTOMER MEMORIES ARE MORE IMPORTANT TO YOUR CX.

CX 141
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[Experience Action Podcast] CX Pulse Check – August 2024

Experience Investigators

Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn !

CX 112
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New Technology Dramatically Helps CX

Beyond Philosophy

Race Through New York With Jimmy Fallon instead has a “virtual line.” Make sure you are creating an excellent, up to date CX for your customers. Register now for Beyond Philosophy’s Secrets of a Successful CX Training Program. 5 Things You Can’t Forget About CX During the Vacation Season. Outrageous!

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The Always Up-To-Date Guide To CX Events

Kerry Bodine

New York City. New York City. New York City. New York City. August 13, 2015. Cambridge, Massachusetts. Design Management Institute’s Design Leadership Conference. September 27 – 29, 2015. Service Design Network’s Global Conference. October 2 – 3, 2015. October 8, 2015. Copenhagen.

CEM 97
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Kate Spade Revamps Retail Experiences to Deliver Brand Values

Beyond Philosophy

Kate Spade New York has their hand in many types of luxury items these days, from handbags to clothing to fragrance to stationery. A great new retail strategy. According to Business Insider, the new experience is called a “guest journey” and the sales associate is now their “muse.”. Something else they have?

Retail 127
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The 5 most interesting YouTube channels about Customer Experience (CX)

Steven Van Belleghem

Though this channel has a broader scope than mere CX, you’ll find many talks there with top marketing gurus like Gary Vaynerchuck, Brian Solis and Seth Godin. Neil Patel is a New York Times bestselling author and one of world’s top marketers.

CX 98