Customer Bliss
JULY 23, 2019
MakeMomProud #CX Click To Tweet. This service, run by Community Care of North Carolina, guides elderly patients to help them coordinate all of their medications to prevent those adverse reactions. Companies put the monkey on customer's backs and the result is service exhaustion. End service exhaustion!
Qualtrics
FEBRUARY 18, 2020
Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. The end of the one-size-fits-all approach to CX. Eric Fotheringham, Director of Strategic Academic Initiatives, University of North Carolina. But why the slow progress? 15:00-15:20 / Weds, March 11// XM Institute Theater.
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Customer Bliss
FEBRUARY 1, 2019
Quite a few of the CX leaders I’ve spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a foundation for the skills required to be a successful CX champion in their organization. Ensure that employees remember to always have fun. About Rhiannon Hoeweler.
Customer Bliss
FEBRUARY 21, 2018
Southwest places a heavy emphasis on customer experience, and last year, I actually interviewed Sonya LaCore , the company’s vice president, about the CX friendly culture that Southwest Airlines has created. CX #CustExp #PowerofMoments Click To Tweet. CX #CustExp #PowerofMoments Click To Tweet. Increase Positive Variance.
Beyond Philosophy
SEPTEMBER 21, 2016
Guests began complaining of discrimination on social media, a North Carolina host was banned from the site after making racist remarks, and a federal discrimination lawsuit was filed. Join our new suite of certified training courses to improve your Customer Experience, learn the Essentials or develop a Successful CX Program.
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