Confirmit

SEPTEMBER 27, 2017

Philadelphia Insurance reached a record NPS® score of 60. You'll also find success stories from AIG, Amadeus Hospitality, Lexis Nexis, and Ulta to help inspire you towards CX greatness. Voice of the Customer Voice of the Employee Market Research Case Studies.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

MARCH 6, 2019

How are people around the company able to make better business decisions based on insights from your CX work? What decisions have been made as a result of your VoC or CX activities? Think beyond the CX team. No CX activities should exist in a vacuum so give us context. This isn’t just about your team.

VOC 40

VOC Voice of the Employee Voice of the Customer NPS 40

Confirmit

SEPTEMBER 22, 2019

The organizations featured in the 2019 ACE Awards book are leading the way in using the Voice of the Customer to drive continual change. NPS increased by 11% due to heightened customer focus and improvement initiatives that significantly reduced costs. Customer feedback identified and drove product improvements, leading to NPS of +53.

VOC 40

VOC NPS Voice of the Employee Voice of the Customer 40

Confirmit

JUNE 15, 2017

who, as one of the world’s leading CX analysts, is always a welcome addition to an event. The first was that 55% of executives think that CX is important but show no urgency (a lot of nodding heads) and another was that 52% of businesses don’t know how to provide ROI for their program. Voice of the Customer Company.

B2B 40

B2B Net Promoter Score VOC NPS 40

Confirmit

MARCH 13, 2018

If you have numbers to support your program – not just NPS or Customer Effort scores, but financial or operational results to share, Business Impact is the place for you! Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you.

VOE 40

VOE Voice of the Employee Text Analytics Voice of the Customer 40

Confirmit

FEBRUARY 25, 2019

Is your CX activities tightly aligned to your corporate goals? Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. Voice of the Customer Voice of the Employee Market Research Best Practices. Finally, use numbers.

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

Confirmit

JUNE 7, 2017

Really inspiring stories of changes to corporate culture and how Voice of the Customer and Voice of the Employee programs are empowering employees to do the right thing. There are very few CX Practitioners out there who are lucky enough to have a CEO who states (as one did to me) “ROI? These things matter.

VOC 40

VOC Voice of the Customer Voice of the Employee NPS 40

Qualtrics

OCTOBER 24, 2019

If there’s one key factor in delivering high-quality CX, it’s your staff. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program. The CX benefit? Capture the voice of employees in your CX program.

CX 32

CX Entertainment Hospitality Hospitality 32

Qualtrics

SEPTEMBER 23, 2019

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Investing in customer experience (CX) means improving policies and procedures — and can help improve the employee experience. Watch the Webinar.

Net Promoter Score 20

Net Promoter Score VOE CX VOC 20

Qualtrics

OCTOBER 15, 2019

If there’s one key factor in delivering high-quality CX, it’s your staff. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program. The CX benefit? Discover how you capture the voice of employees in your CX program.

CX 20

CX Entertainment Hospitality Hospitality 20

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. What Is CX Software? In short, the best CX platforms do more than simply report problemsthey solve them.

CX 52

CX Social Media Contact Center Compliance 52

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter? How Do You Build a Voice of the Customer Program? Voice of the Employee.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40