CX Accelerator

OCTOBER 7, 2019

This article will help you understand what a CX strategy is and how to build one by adapting the philosopher Vanilla Ice’s famous words, “. By connecting the dots and showing how CX initiatives result in business positive outcomes, your initiatives will gain credibility and buy-in. Stop, Collaborate, and Listen.”

CX 261

CX Customer Experience Non-Profits Contact Center 261

CX Accelerator

OCTOBER 7, 2019

This article will help you understand what a CX strategy is and how to build one by. Be it a new or seasoned company, before creating a CX strategy to improve your. Step Two: Align your CX Strategy with Business Objectives. All in all, you need to help your employees understand their role in CX while staying customer focused.

CX 182

CX Customer Experience Non-Profits Contact Center 182

CX Accelerator

OCTOBER 7, 2019

This article will help you understand what a CX strategy is and how to build one by. Be it a new or seasoned company, before creating a CX strategy to improve your. Step Two: Align your CX Strategy with Business Objectives. All in all, you need to help your employees understand their role in CX while staying customer focused.

CX 182

CX Customer Experience Non-Profits Contact Center 182

CX Accelerator

JULY 1, 2020

Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Back To CX Accelerator Blog

Contact Center 266

Contact Center CX Technology Technology 266

CX Accelerator

JULY 1, 2020

Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Back To CX Accelerator Blog

Contact Center 182

Contact Center CX Technology Technology 182

CX Journey

DECEMBER 16, 2014

I grew up on a farm in Ohio and, as a young girl, had many horses over the years. Laura Lake And yet, companies continue to focus on sales, sales metrics, and customer acquisition. Image courtesy of featureset I originally wrote today''s post for InsideCXM. It appeared on the site on September 15, 2014. And save you money!

Customer Retention 83

Customer Retention Customer Acquisition Sales Omnichannel 83

SugarCRM

SEPTEMBER 24, 2021

But the real customer experience (CX) fun, in my opinion, is with mid-market companies. For a CX nerd like me, there is no more fun than helping a decent-sized company light up the leads, accelerate the sales and turn their customers into #RavingFans. What is a mid-market company? Middle Market Company.

CRM 49

CRM Start-ups CX Sales 49