Fonolo

MAY 11, 2022

But adopting a few CX tactics isn’t enough to stay competitive. Meet our 2022 CX Award Winners. Now in its 6th year, Fonolo’s annual CX Excellence Awards celebrate contact centers that demonstrate excellence in customer service and customer experience. Oregon Public Employees Retirement System (Oregon PERS).

CX 91

CX Non-Profits Education Contact Center 91

Fonolo

MAY 11, 2022

But adopting a few CX tactics isn’t enough to stay competitive. Meet our 2022 CX Award Winners. Now in its 6th year, Fonolo’s annual CX Excellence Awards celebrate contact centers that demonstrate excellence in customer service and customer experience. Oregon Public Employees Retirement System (Oregon PERS).

CX 67

CX Non-Profits Education Contact Center 67

Beyond Philosophy

AUGUST 28, 2017

A friend from Portland, Oregon will remember that he missed the big show because a cancelled flight stranded him in San Francisco. What The Solar Eclipse & CX Have in Common appeared first on. How did my experience measure up to what I expected? If you live in Charleston, S.C., Follow Colin Shaw on Twitter @ColinShaw_CX.

CX 112

CX Customer Loyalty Customer Experience 112

Kerry Bodine

JUNE 20, 2015

Portland, Oregon. October 22 – 23, 2015. Copenhagen. Next Generation Customer Experience. March 21 – 23, 2016. San Diego, California. Service Providers. ISITE’s Delight 2015. October 5 – 6, 2015. Adaptive Path’s Service Experience Conference. November 15 – 16, 2015. San Francisco. Media Companies. Customer Service Experience.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Beyond Philosophy

MARCH 2, 2016

Taking a call from a customer from Oregon? appeared first on Beyond Philosophy | CX Consultants | Customer Experience. When you put this concept into context with what the Marchex report reveals, you change the experience you provide to meet their expectations. Then, listen closely because the information is coming at you fast.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

PeopleMetrics

OCTOBER 31, 2014

Historically speaking, customer experience (CX) is centered on the interactions between companies and their customers. In essence, CX is based on the feelings that arise once customers engage with your products, services, and channels. CX was the walk, or the ultimate proof of the company’s value to customers. .

Customer Experience 103

Customer Experience Voice of the Customer Sports Social Media 103

Customer Bliss

OCTOBER 17, 2017

Comcast has become a big name in the CX space in recent years for some of the work they’ve done around customer growth, and I think Charlie ended up being a great guest. I think you’ll learn a ton, regardless of what level you are within CX presently. It’s worth it in the CX space.

Net Promoter Score 23

Net Promoter Score Customer Experience NPS CX 23