This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
The second challenge lies in whether it’s structured or unstructured data. Structureddata is highly organized and readily searchable within a relational database, like a CRM. Unstructured data doesn’t often live in a database, but in a silo without any organizational structure to it.
But machine learning technologies can also help you to move from diagnostic to predictiveanalytics: if I fix this issue in my customer experience, how much will my churn decrease? By the way, did you know that Lumoa’s analytics is powered by AI? The situation when B2B CX was very distant from B2C CX has been rapidly changing.
Customer experience has hit the mainstream and with 2017 just around the corner, it’s time to start thinking about what the next developments will be for CX professionals. We’ll also look at the integration of unstructured and structureddata to bring insights to life to inspire employees.
But machine learning technologies can also help you to move from diagnostic to predictiveanalytics: if I fix this issue in my customer experience, how much will my churn decrease? Learn More about the role of AI in CX. By the way, did you know that Lumoa’s analytics is powered by AI?
But machine learning technologies can also help you to move from diagnostic to predictiveanalytics: if I fix this issue in my customer experience, how much will my churn decrease? Learn More about the role of AI in CX. By the way, did you know that Lumoa’s analytics is powered by AI?
We organize all of the trending information in your field so you don't have to. Join 20,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content