Remove CX Remove Predictive Analytics Remove Structured Data
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How Artificial Intelligence and Predictive Analytics Can Help You Reduce Customer Churn

CSAT.AI

The second challenge lies in whether it’s structured or unstructured data. Structured data is highly organized and readily searchable within a relational database, like a CRM. Unstructured data doesn’t often live in a database, but in a silo without any organizational structure to it.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? By the way, did you know that Lumoa’s analytics is powered by AI? The situation when B2B CX was very distant from B2C CX has been rapidly changing.

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Looking to the Future – What's Next for CX?

Confirmit

Customer experience has hit the mainstream and with 2017 just around the corner, it’s time to start thinking about what the next developments will be for CX professionals. We’ll also look at the integration of unstructured and structured data to bring insights to life to inspire employees.

CX 40
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Customer Experience Strategy: An A to Z Glossary

Lumoa

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Learn More about the role of AI in CX. By the way, did you know that Lumoa’s analytics is powered by AI?

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Learn More about the role of AI in CX. By the way, did you know that Lumoa’s analytics is powered by AI?