PeopleMetrics

FEBRUARY 13, 2025

AI Can Help with Analysis, But Business Intelligence Still Matters AI has transformed the analysis of customer feedback, with text analytics, sentiment analysis, and predictive modeling surfacing insights faster than ever. Your role as a CX or market research professional?

VOC 109

VOC Legal AI Sentiment Analysis 109

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

FEBRUARY 6, 2025

Qualtrics and QuestionPro are both popular CX tools in the current market. Are they helping you meet your CX goals? Qualtrics, QuestionPro, and SurveySensum The Introduction Qualtrics and QuestionPro are both popular CX tools and are well-known in the CX industry. But are they living up to your expectations?

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Callminer

APRIL 20, 2018

Customer experience (CX) is evolving. As a CX leader, you also need to know which technologies will help you achieve your core objectives in managing the customer experience. Drill down to the fundamentals of CX programs – In order to advance your customer experience program, everyone must be responsible for customer experience.

Contact Center 186

Contact Center Customer Experience Machine Learning Artificial Intelligence 186

Lumoa

JANUARY 8, 2024

That’s where text analysis, or text mining, comes into play. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. The market reacts, and reviews pour in.

Sentiment Analysis 147

Sentiment Analysis Text Analytics Machine Learning ML 147

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups Customer Feedback AI 52

DMG Consulting

NOVEMBER 6, 2024

GenAI is Transforming Conversation Analytics and Making it Better November 2024 As consumers, we’re bombarded with marketing declaring that products are “new and improved,” which is frequently reinforced with updated packaging and a different name. Is that the case with conversation analytics? The answer is a resounding “no”!

Text Analytics 48

Text Analytics Sentiment Analysis Contact Center Gaming 48

SurveySensum

MARCH 10, 2025

With the right text analytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

OCTOBER 29, 2024

Different Types of Contact Center Analytics There are different types of analysis that fall under the contact center analytics umbrella that can be applied to the customer center data and insights. Let’s understand each of them. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

JANUARY 16, 2025

In this comparison, well break down the strengths, weaknesses, and standout features of both tools to help you identify the one that fits your requirements, enhances your CX strategy , and stays within your budget. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

APRIL 11, 2025

Key Driver Analysis (KDA) is a technique that helps you identify and evaluate all the factors that have the biggest impact (can be positive or negative) on your outcome variable like customer satisfaction , loyalty, or brand perception. Then, analyze customer feedback with text analytics to find recurring themes.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

MARCH 19, 2025

Are you struggling to decide between Qualtrics and Microsoft Forms for your CX improvements? Let’s explore each tool and see how they differ to determine which best aligns with your CX goals and needs. This comparison will help you make an informed decision. Let’s begin with Qualtrics.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

FEBRUARY 13, 2025

Set a Realistic Goal Depending on the size or stage of your organization, the CXO, CMO, CPO, or CCO (whoever is leading the CX initiatives) will call for an executive meeting to involve other stakeholders together with the CEO. Thats why any CX program is driven by the top leadership and the CXO, CCO, or CMO drives it across the organization.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

DECEMBER 24, 2024

However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 The tool also comes with CX consultations (at no extra charge).

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

JANUARY 11, 2022

Key Features Collect NPS feedback via email, SMS, and embedded link Support surveys in 27 languages Real-time text analytics Superb user interface (UI) Read more: promoter.io Besides just creating surveys, it’s also possible to identify customer sentiments in feedback with their sentiment analysis feature.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

SurveySensum

APRIL 28, 2025

Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. Key analysis techniques include: Sentiment analysis: Using AI Analysis tools to detect emotions and attitudes in customer feedback. Implement a centralized CX dashboard to provide shared visibility into customer feedback.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

SEPTEMBER 19, 2024

CX Consultation : New to the world of CX and need assistance? The tool doesn’t provide CX consultation for users to understand their current state and build a better strategy to drive success. Text Analytics : So, you have gathered the data via surveys, what’s next? Well, forget it with Zykrr.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Text Analytics. Text Analytics. Feedback analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

MAY 31, 2024

“60% of CX Leaders Expect AI to Have ‘transformative’ or ‘significant’ impact.” With so many leaders betting big on AI, it is certain that this technology is all set to disrupt the CX landscape. What is an AI customer experience (CX)? Here’s where you utilize AI for CX yet again.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

JANUARY 16, 2025

In this comparison, well break down the strengths, weaknesses, and standout features of both tools to help you identify the one that fits your requirements, enhances your CX strategy , and stays within your budget. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 23, 2024

To ace the CX walk, you must find the sweet spot between meeting customer expectations and wowing them. Brands that nail CX see revenue jump by 4-8%, leaving the industry average in the dust. According to Forrester’s research, CX is a key priority for 75% of global business and tech professionals. That’s where CX tools come in.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

SEPTEMBER 24, 2024

CX Consultation : If you are new to customer experience management and need a bit of guidance to get started, then Numr is not an ideal tool for you as the tool doesn’t provide CX consultation for top CX experts. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. Yes Yes Starts at $99/month 4.6

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. Offer CX experts to assist you in survey design, data analysis, and best practices implementation. Book your Free CX Consultation with SurveySensum Request a Demo

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

JUNE 3, 2024

Qualtrics: CX Consultation Are you new to the world of CX? These are some of the basic questions but they can also make or break your CX program – especially when you are new to CX and want to launch a CX program that gives you actionable insights and improves your business performance. What to ask?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

Beyond Philosophy

MAY 12, 2022

The insurance company uses AI to understand the sentiment along with acoustic analysis and then coaches agents on where to take that interaction and help that customer. Sentiment analysis is critical here. For example, Fleischaker says many companies use audio and speech analytics. Subscribe today right here.

Contact Center 78

Contact Center Sentiment Analysis AI Text Analytics 78

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Zonka Feedback

DECEMBER 26, 2023

Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more. You can sign up for a free 7-day trial or schedule a demo of the product to know more about it. Go beyond words.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

OCTOBER 26, 2022

Text analytics . Its one-on-one consultation with the CX expert enables users to take action on the feedback, allowing them to improve their customer experience. . Text analytics . It also highlights new responses received on the feedback and can categorize the responses with sentiment analysis. .

Close the Loop 59

Close the Loop Sentiment Analysis Text Analytics Start-ups 59

SurveySensum

OCTOBER 4, 2023

More than just survey distribution, it offers a CX consultant to guide you on how to create effective questions, decipher results, and prioritize actions to align with your automotive business objectives. Also, the text and sentiment analysis feature equips you to uncover sentiment trends and issues within customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

SEPTEMBER 30, 2024

LitmusWorld is a CX tool that offers basic DIY capabilities for managing surveys and touchpoints. Whether you’re seeking advanced analytics, user-friendly tools, or scalable options, the right platform can help you meet your goals. It’s time to create lucrative and many survey designs without the concern of hidden costs.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

SEPTEMBER 3, 2024

However, this CX metric doesn’t explain the “why” behind why customers feel the way they do. And this “why” is derived from the NPS drivers analysis. The Fix: CX Consultation Just imagine, you have all the NPS data on a board but have no idea where to begin, which issues to first resolve, which KPIs to track, etc.

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

SurveySensum

SEPTEMBER 15, 2023

5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) 5) Qualaroo Targeted surveys Multiple integrations Advanced analytics 15 days free trial available $ 99 /month 4.4 (5) When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . From creating a survey to taking action on the gathered feedback, SurveySensum’s CX team helps you with all of it. Text Analytics.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

NOVEMBER 13, 2023

This is why it is all the more important that businesses pay attention to their mobile CX. Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

DMG Consulting

AUGUST 26, 2024

GenAI Is Revolutionizing Conversation Analytics View this article on the publisher’s website The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions. GenAI is reliant on foundation models, such as LLMs, and most data repositories—e.g.,

Contact Center 48

Contact Center Artificial Intelligence Sentiment Analysis Text Analytics 48