Aquire

DECEMBER 21, 2021

For example, here’s a few readings we came across: The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share , by Dan Gingiss Punk CX , by Adrian Swinscoe It’s About You Too: How to Manage Employee Resistance to Your Diversity Initiatives and Improve Workplace Culture and Profitability , by Lori B.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Experience Investigators

AUGUST 3, 2021

Some CX leaders try to take on every part of the customer journey. And one quick note: These quick-win activities are part of our 21-Day CX Challenge. Improve Your CX Without Breaking a Sweat. With 21 days of simple, actionable missions, our 21-Day CX Challenge can help you create fewer ruined days for your customers.

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138

CSAT.AI

MARCH 27, 2023

To have these great relationships companies need to create great CX. Social listening and behavioral analysis are helpful too. Per CX expert, Shep Hyken , emotional connection with the customer is a key to their true loyalty, and stronger than price or convenience alone. How is your company creating great CX?

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

CommBox

MARCH 2, 2022

Expand your search by conducting social listening © Thicha Satapitanon | Dreamstime.com. You can also expand your search by conducting social listening. We also covered collecting customer feedback using social inbox and social listening.

Customer Service 98

Customer Service Social Listening Omnichannel Customer Journey Map 98

Aquire

OCTOBER 5, 2021

Staying Ahead of the Competition: Tools You Can Bank on for Great CX. Implement conversational CX. your CRM or CX platform) and your teams can better understand each customer’s expectations based on previous purchases, questions, knowledge base searches, conversions, and more. ON-DEMAND WEBINAR. .

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Fonolo

APRIL 11, 2023

Customers love self-service (one Forrester study says 72% of customers prefer it to a live call), which means it’s an opportunity to provide great CX while reducing costs and easing queue volumes. By monitoring social media channels, contact centers can proactively address issues before they escalate.

Contact Center 81

Contact Center Social Media Social Listening Customer Satisfaction 81

Aquire

SEPTEMBER 18, 2021

Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. But, a CX strategy doesn’t come naturally — it takes deliberate effort to find what resonates with your target audience and offer them personalized and efficient service. ON-DEMAND WEBINAR.

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

Zendesk

OCTOBER 18, 2022

Additional tips: Pay attention to what your customers are saying online through social listening platforms. You can also get insight into customer needs and expectations via social listening and surveys. Additional tips: Listen to what your customers want and respond accordingly. Utilize social media.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98

Aquire

NOVEMBER 22, 2021

Acquire is a full-service CX platform that integrates directly with Twitter and other social media apps. This requires a dedicated social listening platform and even automated alerts to your Twitter managers, so they can pick up and reply as soon as possible, from wherever they are.

Social Media 98

Social Media Customer Service Social Listening Start-ups 98

Aquire

OCTOBER 26, 2021

If there’s one thing that’s accepted as truth in the customer experience world, it’s that CX personalization is a must-do. Thankfully, CX personalization has been tested enough by now that the benefits are crystal clear. We can draw a parallel with ‘why’ CX personalization doesn’t always work. We’ve seen the power. The stalker.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. trillion USD by 2026.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Fonolo

MAY 7, 2019

By making social listening a key part of their strategy, the media giant solves customer problems proactively. When all channels, voice and social media included, are functioning well, both agents and customers benefit. Join us as we adjust your set and help you dial in your CX strategy with our annual report on key CX trends.

Social Media 70

Social Media Customer Service Omnichannel Social Listening 70

SurveySensum

MARCH 3, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Lets now talk about how to implement text analytics for social media monitoring. How to Transform CX with Text Analytics for Social Media Monitoring? Dont worry with SurveySensums CX consultation you put all your worries to rest.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Comm100

FEBRUARY 5, 2018

Within the realm of social media software is also social listening tools. Social listening tools allow companies to listen in on when customers are mentioning them on diverse social platforms. It’s not just social listening capabilities that set social media software solutions apart from one another.

Social Media 68

Social Media CRM Social Listening Omnichannel 68

Lumoa

MARCH 12, 2023

Ask most business leaders and they’ll tell you customer experience (CX) is essential. The purpose of a CX platform is to create a big-picture, comprehensive view of the customer journey. A CX platform combines all of that. Benefits of using a customer experience platform CX platforms benefit your business in many ways.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Gainsight

JULY 30, 2024

Social Listening Social listening involves monitoring social media platforms to track conversations and mentions related to a brand. Social listening can help detect problems before they escalate, as well as capture positive feedback for marketing strategies.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Fonolo

JULY 5, 2023

cx #BrandPerception Click To Tweet Level of Service: How you treat your customers pre- and post-sale plays a large part in whether they come back. These help you to gather specific, qualitative information about your CX and can provide some useful actionable metrics. What is Social Listening, and How Do You Do It?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

SEPTEMBER 14, 2020

Which is why Digital CX Transformation is required. Our average number of support calls has reduced by one third as people now prefer to reach out via social media and digital channels. The businesses that were in the digital CX transformation phase have fast-forwarded their progress. Align yourself with your digital CX goal.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

1 to 1

MARCH 2, 2023

” “A lot of brands have a tendency toward what I call the ‘CX sacrifice,’ reducing staff and decreasing your time to serve. While being more strategic about CX means seeking out savings, the panelists wondered how Frontier Airlines’ recent cost-cutting move to eliminate live telephone support will play out.

CX 26

CX Contact Center Artificial Intelligence Social Media 26

Zendesk

JUNE 17, 2022

Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. To move forward with customer feedback management, invest in the right tools, and you’ll be well on your way to improving CX and reaching your business goals.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Retently

DECEMBER 10, 2024

While it is well-known for its Net Promoter Score capabilities, Retently extends its functionality to include a full suite of CX metrics , such as Customer Satisfaction (CSAT) and Customer Effort Score (CES). It includes 10,000 surveys, API and Salesforce two-way integration, custom integrations, SSO, 2FA, and dedicated CSM support.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

APRIL 28, 2025

But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment. Implement a centralized CX dashboard to provide shared visibility into customer feedback.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

DECEMBER 21, 2023

Utilize Social Listening Tools: Employ tools to track trends and identify potential issues early on. Social listening tools help in understanding customer sentiment, enabling proactive responses. Provide Contact Information: Make it easy for reviewers to contact you directly.

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

CallCare

NOVEMBER 23, 2021

The drive to reduce cost and the growth of tech (AI) should not be at the expense of customer experience (CX). Your company may use social listening techniques to learn about client sentiments on social media platforms. Why AI Will Not Replace Humans in Call Centres. Consider the emotional state of someone calling in.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). But without a plan in place, it’s difficult for teams to align, making it challenging to provide great CX consistently. Our guide provides tools and tips to help you create an effective customer service plan.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Comm100

FEBRUARY 6, 2018

Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns. As a social media software, it excels in marketing. Another drawback to Sprout Social is that it requires customers to pay a higher monthly fee per user to unlock social listening capabilities.

Social Media 58

Social Media CRM Omnichannel Invoicing 58

CSAT.AI

MARCH 13, 2023

As a customer service leader you know that providing great customer experience is essential to the success of your business. Whether you call them iGen, Net Gen, Zoomers or just Gen Z , this segment is an important growing part of the consumer population. In 2021 Bloomberg stated Gen Z had $360 billion in disposable income.

Social Media 91

Social Media Sentiment Analysis AI Customer Feedback 91

Execs In The Know

FEBRUARY 17, 2023

The ideal social media management platform captures conversations, filters, and sorts through the noise with the help of AI, automates workflows for determining urgency, and leverages intelligent routing to get the most impactful mentions to the right team at the right time.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Experience Investigators

MARCH 25, 2025

Why Empathy Matters in CX Understanding how customers think, feel, and behave is the foundation for delivering a remarkable customer experience. Our friend Brooke Sellas , founder and CEO of B Squared Media , guides organizations in delivering unmatched customer support on social media. Empathy starts with listening.

Customer Loyalty 52

Customer Loyalty Customer Journey Map Customer Experience Social Media 52

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. What Is CX Software? In short, the best CX platforms do more than simply report problemsthey solve them.

CX 52

CX Social Media Contact Center Compliance 52

Zendesk

JUNE 3, 2021

One of the key components for success on social media is being able to address customer concerns and needs. Don’t worry if your small business may not be able to handle an influx of customer tickets from social media— businesses of all sizes can use social media to improve CX , and the depth of the approach can vary.

Social Media 98

Social Media Social Listening Start-ups Omnichannel 98

CSAT.AI

NOVEMBER 9, 2022

Use social listening for additional sentiment data and to understand what your buyers are looking for. . Solutions like CSAT.AI analyze customer interactions in real time using phrase based models and retain survey sentiment for the three most recent touches. Use What You Know for Troubleshooting and Strategy.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92

Shep Hyken

JANUARY 14, 2022

To gain a better understanding of your CX needs, you must capture your customers’ expectations, preferences, and aversions through customer listening and insights. This can be achieved in a few ways including post-call surveys, social listening, assessing NPS scores, feedback management, and reputation management.

VOC 65

VOC Engineering Social Listening Technology 65

SurveySensum

JANUARY 13, 2025

Understand Customer Behavior to Drive CX How do you know what truly matters to each customer? With omnichannel feedback, each response gives you the pieces of a bigger puzzle, helping you understand the why behind customer actions and boost CX. Heres how you can use various feedback channels and technologies to refine your CX: 1.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52