SurveySensum

JUNE 13, 2021

Most startups and even large-scale organizations have a detailed CX strategy in place. Here are some such marketing strategies to expand your CX strategy. Here are some such marketing strategies to expand your CX strategy. Tune into social listening. Harness data analytics. Tune into Social Listening.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

MARCH 3, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Lets now talk about how to implement text analytics for social media monitoring. How to Transform CX with Text Analytics for Social Media Monitoring? How Does Text Analytics Work for Social Media?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

JANUARY 13, 2025

Understand Customer Behavior to Drive CX How do you know what truly matters to each customer? By combining feedback with other data points like purchase history, visit frequency, and product preferences, you gain valuable context. Heres how you can use various feedback channels and technologies to refine your CX: 1.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52