eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? To manage this flood of information, organizations increasingly rely on automation and AI.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

JUNE 13, 2021

Most startups and even large-scale organizations have a detailed CX strategy in place. Here are some such marketing strategies to expand your CX strategy. Here are some such marketing strategies to expand your CX strategy. Tune into social listening. Harness data analytics. Tune into Social Listening.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

APRIL 28, 2025

But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment. Solution Foster a customer-first culture where all teams (sales, support, product, and marketing) actively engage with VoC data. Wrapping Up!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MARCH 3, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Lets now talk about how to implement text analytics for social media monitoring. How to Transform CX with Text Analytics for Social Media Monitoring? How Does Text Analytics Work for Social Media?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

JANUARY 13, 2025

Understand Customer Behavior to Drive CX How do you know what truly matters to each customer? By combining feedback with other data points like purchase history, visit frequency, and product preferences, you gain valuable context. Heres how you can use various feedback channels and technologies to refine your CX: 1.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52