CX Accelerator

FEBRUARY 2, 2020

If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. What major should I choose?”. I then asked them to recommend a college major or field of study.

Customer Experience 182

Customer Experience Business Administration Customer Journey Map CX 182

ECXO

DECEMBER 26, 2023

This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Also, I was happy to see a lot of new authors coming out of Europe, talking about CX, EX, and Design with very interesting perspectives.

CX 156

CX Social Media Sports Customer Service 156

Steven Van Belleghem

DECEMBER 19, 2022

For instance, we recently saw how Decathlon, the largest sporting goods retailer in the world with more than 1,690 stores in 60 countries and regions, has been deeply investing in a circular economy philosophy. It totally makes sense, knowing that Belgians have on average more than €160 worth of unused sports equipment at home.

Sports 136

Sports Retail CX Customer Experience 136

Experience Investigators

JULY 6, 2021

Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm…and little else. To arrive at real outcomes, CX programs depend on cross-functional leadership to turn words and ideas into actions. Any CX charter should address the following six components: What is Our CX Vision?

CX 130

CX Net Promoter Score Government Customer Journey Map 130

Beyond Philosophy

FEBRUARY 17, 2020

It’s not a general situation where the AI has to know everything about all things, including random comments a customer might make on the call about a recent victory (or defeat) of a sports team. The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting.

AI 166

AI Social Media Artificial Intelligence CX 166

PeopleMetrics

MARCH 27, 2025

You create alignment across teamsand suddenly, delivering a great customer experience feels like a team sport. Drop a comment or send me a messageIm always curious to learn how others are bringing CX culture to life! What About AI? Has AI changed this part of VoC? Not really. And thats okay. Recognition is still fundamentally human.

VOC 62

VOC Sports AI CX 62

Doing CX Right

OCTOBER 10, 2022

The post Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance appeared first on Doing CX Right.

Sports 59

Sports Gaming Customer Service CX 59

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. Nate Brown is the Co-founder of CX Accelerator. Naturally, an exceptional culture is the hardest thing to build, and equally as difficult to maintain.

Contact Center 244

Contact Center Sports Social Media Start-ups 244

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!

CXM 97

CXM CX Customer Journey Map Sports 97

Beyond Philosophy

JULY 25, 2020

Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens around us, particularly during sporting events. The post Why You Think You Are In Control When You Are Not appeared first on CX Consulting. Key Takeaways. Click here find out more.

Sports 157

Sports Gaming Sales Customer Expectations 157

ClearAction

JUNE 8, 2015

In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. The Formation of Customer Experience (CX) Teams. Such a loose confederation would never fly in sports!

Sports 94

Sports Customer Experience Scorecard CX 94

Beyond Philosophy

SEPTEMBER 19, 2017

Asking strategic questions helps you understand your Customer Experience (CX), determine a focus for your efforts, and deliver a successful CX outcome. However, one question is the most vital to success with your CX strategy, and it isn’t about them; it’s about you. Maybe you are not convinced. But this is a big mistake.

Sports 77

Sports Manufacturing CX Gaming 77

Steven Van Belleghem

SEPTEMBER 28, 2022

And so, today, I wanted to write something about how fostering a positive attitude in life can help us create better CX. Positivity and optimism are essential when it comes to innovating in CX. Try to create a fun and feel-good environment, maybe with Friday network drinks or team sports as a work break.

CX 113

CX Social Media Sports Innovation 113

Taylor Reach Group

OCTOBER 8, 2021

Sport Dinaco a distributor of footwear in Canada is the supplier of Lowa Hiking Boots. So, a call to the Lowa 800# put me in touch with their support department at Sport Dinaco. But she helpfully suggested that the retailer, Sporting Life, likely would have a copy. Sporting Life also didn’t have stock. Then do better.

Customer Service 142

Customer Service Sports Retail Start-ups 142

Lumoa

FEBRUARY 6, 2018

If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world. That few seem to understand that CX is a long term programme of transformation that cannot be measured in 12 week quarterly financials.

CX 121

CX Customer Experience Education Machine Learning 121

Steven Van Belleghem

MAY 3, 2022

Of course, you can have the best, most serviceable and most highly trained people working for you, if they are not empowered to make their own decisions on the spot , the CX would be mediocre at best. Whether it’s to do with accommodations, entertainment options, sports facilities, events etc.: The post “Start every day with CX!”

CX 109

CX Entertainment Sports Customer Feedback 109

Heart of the Customer

DECEMBER 18, 2018

Applied to CX, it’s when you focus only on existing customers and ignore those who have left. There’s a national sports bar which saw its CX scores continually improving. […]. The post Survivor Bias is a Big CX Measurement Risk appeared first on Heart of the Customer. It is a specific type of selection bias.”

CX 68

CX Sports Voice of the Customer Customer Journey Map 68

Beyond Philosophy

SEPTEMBER 5, 2020

Many sports fans will tell you their team is the best. However, only one of the sports teams wins the championship and is definitively the best. The sports fan situation I described is an example of Cognitive Dissonance. appeared first on CX Consulting. Why What We Believe Is Sometimes Just Wrong!

Sports 114

Sports Customer Experience CX 114

ClearAction

SEPTEMBER 22, 2022

CX Annuities Solve CX ROI & Tenure Dilemmas Lynn Hunsaker. CX annuities is a phrase I coined to represent massive savings and impressive gains available through a different approach to management of customer, partner, and employee experience. is CX Annuities. This is another layer of growth in your CX annuity.

CX 62

CX Sports Non-Profits Touchpoint 62

Steven Van Belleghem

DECEMBER 6, 2021

Customers are smarter than ever and know what a good CX looks and feels like. Jeremiah Owyang, Tech Analyst @ Kaleido Insights: Brands are using NFTs to Drive Customer Engagement and Loyalty for their CX Strategy. There are two thoughts I have on CX in 2022 and beyond. Our role as CX leaders is to prepare as best we can.

CX 123

CX Customer Experience Non-Profits Social Media 123

Zendesk

MAY 25, 2022

I have been working in CX for six or seven years. But only when I joined Tymeshift did I feel like I’d really entered the CX community, learned the ins and outs, and saw how important it is: not just for me, but for my whole company. So if you’ve just dropped in on the CX scene, let me help you get up to speed.

CX 98

CX Social Media Start-ups Sports 98

ECXO

JULY 16, 2024

This focus on sleep has contributed to his longevity and sustained high performance in the sport. For instance, NBA star LeBron James reportedly aims for 12 hours of sleep per day, including naps, to ensure he is in optimal condition for games.

Customer Experience 348

Customer Experience Innovation Education Gaming 348

Aquire

DECEMBER 21, 2021

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). For customer service, there’s a straightforward solution: pull every CX tool together into one centralized platform. The post 6 New Year’s Resolutions to Improve CX in 2022 appeared first on Acquire.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Steven Van Belleghem

MAY 29, 2022

More traditional companies like Walmart are experimenting with it as well, looking into their own currency, creating metaverse shopping experiences or looking into digital sports. What if there was one company that offers a similar pricing package for energy (most of them do anyway) but has a fantastic reputation in CX?

CX 120

CX Non-Profits Social Media Pharmaceutical 120

ClearAction

APRIL 3, 2015

So, it stands to reason that Human Resources (HR) departments have great potential to influence customer experience (CX). Engaging HR professionals with their internal customers and with the company’s strategic intent of CX management is viewed as very important to CX success. Both CX and HR require high emotional intelligence.

Customer Experience 121

Customer Experience VOE Government Scorecard 121

ClearAction

OCTOBER 25, 2022

Assessment for Almost-Automatic CX Excellence Lynn Hunsaker. To propel your firm to world-class performance, an assessment for almost-automatic CX excellence is now available. You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career.

CXM 71

CXM CX Sports Customer Experience Management 71

Myra Golden Media

MAY 9, 2022

On the other hand, CX Champs understand that customer experience is a team sport and takes a lot of different elements. On the other hand, Chumps have little insight into vital CX metrics, creating interdepartmental silos and a disjointed customer experience.

CX 62

CX Sports Gaming Customer Experience 62

Beyond Philosophy

MAY 8, 2017

In the case of Red Bull, the brand has built a consistent global personality not only through its unique advertising, but also by its involvement in some of the more extreme and unusual sports, like street luge, full-contact ice-skating and the ever-popular Red Bull Flight Day.

Customer Experience 141

Customer Experience Sports Social Media Gaming 141

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 195

Net Promoter Score NPS Manufacturing Customer Satisfaction 195

Experience Investigators

APRIL 23, 2024

CX leaders know customer experience (CX) is not just about transactional exchanges; it’s about building lasting relationships. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it. This may sound contradictory for a CX professional to say.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Execs In The Know

AUGUST 1, 2024

Why You Should Join the Pickleball Tournament The Swing Against Stigma Pickleball Tournament is the perfect blend of sports, networking, and philanthropy. It’s an excellent opportunity to: Network with CX Leaders: Connect with your peers and other industry leaders in a relaxed and enjoyable environment.

Sports 97

Sports Gaming Education Start-ups 97

CX Accelerator

DECEMBER 5, 2017

If you provide an environment where growth is a “team sport”, you are creating powerful bonds and breaking through the monotony. Home To CX Accelerator The Team That Learns Together Stays Together When you challenge your team learn and grow together something remarkable happens. Together, we can make the support center great again.

Customer Service 140

Customer Service Outlook Contact Center Sports 140

Beyond Philosophy

JUNE 28, 2019

If you feel old, you try to do things you think young people would do, e.g., buying a sports car, doing a triathlon, going back to school, etc. So…How Do I Apply All of This to CX? < [link] > The post How Your Customers’ Identity Issues Are Affecting Your CX appeared first on. www.thedailymeal.com. 15 May 2014.

CX 104

CX Social Media Sales Sports 104

Beyond Philosophy

DECEMBER 14, 2017

Likewise, if the cleaners lost your sport coat, you would remember that, too. Improve your CX by signing up now for our new Podcast series ‘The Intuitive Customer’ starting January 4th and get our free ebook. All Emotions Are Not Created Equal for Memories. Astonishing BIG Gains from Little Changes!

Customer Loyalty 151

Customer Loyalty Sports Start-ups Customer Experience 151

Fonolo

SEPTEMBER 13, 2018

As Lawrence Martin of the Globe and Mail writes: “In the context of its celebrated history, our national sport is clearly past its prime, clearly on the decline … Hockey’s heyday was the Cold War era, 1950 to 1990. It was then that … hockey became an identity sport, occupying a role in society much grander than that of a game.”.

Sports 83

Sports Gaming Contact Center Social Media 83

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. Carolyne Matseshe-Crawford @fanatics #CX #CustExp Click To Tweet.

Sports 78

Sports E-commerce Customer Experience Legal 78

Zendesk

OCTOBER 5, 2023

Founded in Osaka, Japan in 1906, Mizuno has since grown into an international brand supplying athletes around the world with exceptional sports equipment, sportsware, and accessories. Mizuno’s management principle is to “contribute to society through the advancement of sporting goods and the promotion of sports.”

Sports 52

Sports CX Manufacturing Gaming 52