Execs In The Know

APRIL 12, 2024

However, you should know that not all transcription solutions are capable of delivering the foundation that you need to build out not only good summaries, but the rest of your CX technology stack. Transcription is the foundation of much of your CX technology stack, so you are going to need a solution that won’t need to be replaced.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

PeopleMetrics

JULY 31, 2018

Without it, CX professionals would be lost. The ones you need to know as a CX professional are solicited, unsolicited, structured, and unstructured. Unlike structured data, which are easy to display graphically or in tables, each piece of unstructured data is different—unique to each customer who took the time to provide it.

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Lumoa

MARCH 20, 2018

Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

JANUARY 19, 2023

Identify the Company’s Goals Before you start looking for people or draft your CX strategy, your first step should be to clarify and understand the wider objectives of your organization. What’s more, it will help you build a link between your CX team goals and the broader company goals. What does the company want to achieve?

Net Promoter Score 88

Net Promoter Score Customer Experience NPS Start-ups 88

CSAT.AI

SEPTEMBER 25, 2017

The second challenge lies in whether it’s structured or unstructured data. Structured data is highly organized and readily searchable within a relational database, like a CRM. Unstructured data doesn’t often live in a database, but in a silo without any organizational structure to it.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Empower Your Organisation to Improve CX.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Lumoa

JUNE 26, 2023

But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis. This data cannot be directly integrated and compared as they have different formats. If you want to attract these consumers, optimizing the CX for mobile devices is crucial.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

Taylor Reach Group

SEPTEMBER 29, 2020

Third, your CRM should provide enhanced data reporting and retrieval through automated-surfacing of insights and an optimized data storage and retrieval structure. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

Lumoa

MARCH 20, 2018

Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

MARCH 4, 2024

Multiple-choice questions offer structured data, while open-ended questions allow for nuanced responses. Use a Mix of Question Types Diversity in question types is key to obtaining a comprehensive understanding of employees’ experiences. Rating scale questions provide a quantitative measure.

Start-ups 52

Start-ups Gaming Structured Data Construction 52

Steven Van Belleghem

MAY 19, 2020

We have different parts of our group (such as Operations, Global CX Lab, Marketing, Business Intelligence, etc) working together, monitoring, identifying and planning already against some signs of industry trends so we can keep up with and be part of the changes ahead of us.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Execs In The Know

MARCH 14, 2025

This is the reality of AI in customer experience (CX), not cold automation but technology that makes people better at what they do. And the CX leaders who understand how to do this strategically? Lead the Future of AI in CX AI is no longer a distant innovation. Gain credentials that set you apart as a CX innovator.

AI 52

AI CX Structured Data Innovation 52