SurveySensum

APRIL 11, 2025

With the help of key driver analysis, you can find out exactly which elements (like pricing, product quality, customer support) drive key CX metrics like NPS or CSAT. Then, analyze customer feedback with text analytics to find recurring themes. It helps companies: Make data-driven decisions rather than relying on assumptions.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

CX Journey

MAY 20, 2015

Data come in all different shapes and sizes: structured, unstructured, solicited, unsolicited…oh my! A lot is written about survey data and analyzing structured quantitative data, but let’s take a look at unstructured data. What is unstructured data ?

Unstructured Data 64

Unstructured Data Text Analytics Social Media Customer Feedback 64

Lumoa

APRIL 18, 2023

But they’re only one small piece of the customer experience data puzzle. CX Survey Sample Your customers and prospects are constantly giving you data: Social media posts, sales calls , product usage patterns, emails, support tickets, product review pages, and so on. When do errors occur in product use?

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

Confirmit

JANUARY 31, 2020

The sheer scale and diversity of unstructured data sources is daunting. In this video, Ryan Denny of Bupa Global talks about the impact of text analytics on Bupa’s customer experience program. But those sources house valuable insights that can make an enormous difference in a competitive market.

Text Analytics 52

Text Analytics Unstructured Data Voice of the Customer CX 52

SurveySensum

APRIL 28, 2025

SurveySensums Text Analytics tool groups these mentions into themes like delivery issues, pricing concerns, product praise, or customer support gaps, so you can act fast and improve what matters most! Leverage text analytics and AI to filter and categorize open-ended responses for better analysis. Wrapping Up!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. The tool also comes with CX consultations (at no extra charge).

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

SEPTEMBER 11, 2024

This creates even more pressure on organizations to retain customers in an era where their preferences and expectations are changing quickly every day and as customer expectations change, so should CX strategies to accommodate these changes. However, implementing this trend into your operation requires a deep knowledge of your customer data.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

APRIL 12, 2022

Qualtrics is a web-based CX platform that enables you to create and run customizable surveys. It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. It does not have enough analytical features for reports outside individual surveys. . Text Analytics.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

InteractionMetrics

JULY 10, 2023

Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. The Quick and Dirty Truth about AI for CX First, if you are a Customer Experience Director with only 30 seconds to spare, here’s the short guide to AI for customer experience.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

PeopleMetrics

JULY 31, 2018

Enter text analytics. No matter how you are listening to customers (solicited, unsolicited, verified, observed), the data you will ultimately collect will be one of two types: structured or unstructured. Unstructured feedback is incredibly valuable because it indicates why people feel the way they do.

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

SurveySensum

NOVEMBER 26, 2024

This comparison will draw out each tool’s pros and cons, best features, etc to uncover which will suit your needs better and drive better CX improvements while not exceeding your budget. Qualtrics, Medallia, and SurveySensum – The Introduction Qualtrics and Medallia are well-known industry leaders in CX tools.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JANUARY 13, 2025

Understand Customer Behavior to Drive CX How do you know what truly matters to each customer? By combining feedback with other data points like purchase history, visit frequency, and product preferences, you gain valuable context. Heres how you can use various feedback channels and technologies to refine your CX: 1.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

PeopleMetrics

JANUARY 29, 2025

Unified Unstructured Feedback Analysis AI-powered text analytics processes unstructured data from both VoC and market research, identifying themes and patterns that inform both short-term fixes and long-term strategies. Then, let your team turn those insights into actions that improve CX and inform strategy.

VOC 116

VOC AI E-commerce Unstructured Data 116

PeopleMetrics

APRIL 22, 2025

Lesson #2 Revisited: AI and the Real Meaning of CX Measurement Discover how AI is transforming customer experience measurement with real-time, multi-channel feedback and predictive insights, while underscoring the irreplaceable role of human expertise in building trust and taking meaningful action.

AI 62

AI VOC Text Analytics NPS 62