Steven Van Belleghem

OCTOBER 11, 2021

And what’s also impressive is that they use the data they have to help their partners – hotels, transportation, insurance, restaurants etc. So it was great to hear Pascal talk about how a CX leader like trip.com does everything in their power to offer a great employee experience as well. It’s an enhancer, as is the case with trip.com.

CX 113

CX Transportation Entertainment Education 113

Beyond Philosophy

NOVEMBER 8, 2018

For years, telecom, finance, and the transportation sectors have been regulated monopolies. The post Seven Key Strategic Questions Critical to CX That You Must Answer appeared first on. The drop in the oil prices of late has forced governments to free up the markets, create competitive landscapes, and attract foreign investors.

CX 154

CX Transportation Finance Government 154

Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Like many other companies we’ve seen, c2c didn’t have a holistic CX approach, they just had a small reactive team who handled customer relations and problems.

Transportation 51

Transportation CX Hospitality Hospitality 51

MyCustomer Experience

APRIL 20, 2022

Every week, MyCustomer scours the internet to find the latest CX job. CLooking for your next step in the world of customer experience? 20th Apr 2022. By Rhys Fisher Staff Writer.

Transportation 52

Transportation CX Customer Experience 52

Execs In The Know

MARCH 13, 2023

Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Turo works by connecting car owners with people in need of transportation.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Steven Van Belleghem

MAY 29, 2022

Or even that they transported 27.5 What if there was one company that offers a similar pricing package for energy (most of them do anyway) but has a fantastic reputation in CX? The post 10 ways commodity businesses can use fantastic CX to become unique again appeared first on Steven Van Belleghem. Be highly accessible.

CX 120

CX Non-Profits Social Media Pharmaceutical 120

Steven Van Belleghem

JANUARY 23, 2023

Again, I was late to catch my transportation, a train in this case. The post How to foster and “open door button” culture in CX appeared first on Steven Van Belleghem. He performed extra security controls, really dove into all of my bags and it took so long that I did miss my flight. That’s situation A. What happened to me in St.

CX 98

CX Transportation Start-ups Customer Experience 98

Beyond Philosophy

MAY 31, 2019

We have some exciting new technology for CX. In other words, we got used to the idea of riding trains and other transport at high rates of speed, and we don’t worry anymore. Why Are We Scared of New Technology? The only problem is that many people find it creepy.

Technology 95

Technology Technology Transportation Customer Loyalty 95

Customer Think

APRIL 25, 2023

Department of Transportation showed that customer complaints about airlines increased by 500% since 2020! […] By now it’s common knowledge that one of the industries hit hardest by the economic climate and the workforce crisis has been the airlines.

Transportation 59

Transportation CX Technology Technology 59

CX Journey

NOVEMBER 6, 2014

We consider costs for ground transportation, including rental cars, hotel rates, and park fees, never mind the “special fees” also known as bribes that one tends to be ordered to pay in certain locations. What VoC / CX technology and tools does your team own? On the surface, a guide seems like an expensive luxury we can do without.

VOC 68

VOC CX Data Mining Transportation 68

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. Video will be Preferred CX Platform. Expect those numbers to grow as the technology matures and video becomes a more prevalent – and even preferred – CX channel.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Beyond Philosophy

AUGUST 21, 2020

If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. The post Reviews Completed On Your Phone Are More Emotional appeared first on CX Consulting. This behavior is called Attentional Blindness. Follow Colin Shaw on Twitter @ColinShaw_CX.

Transportation 179

Transportation Social Media Technology Technology 179

Beyond Philosophy

JANUARY 14, 2016

Transportation Secretary, Anthony Foxx, explained that it is the manufacturer’s obligation (by federal law) to report warnings about safety issues. The post Fiat Chrysler: The Latest Car Brand to Wreck Consumer Trust appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Transportation 101

Transportation Sports Engineering Sales 101

Retently

MARCH 29, 2023

He said that electric cars are the future of sustainable transportation. Measure and improve your Net Promoter Score with Retently Now that you are inspired and motivated by Tesla’s staggering success, it’s time to start implementing their CX strategies into your company.

Net Promoter Score 196

Net Promoter Score NPS Manufacturing Customer Satisfaction 196

Zendesk

SEPTEMBER 27, 2022

Secretary of Transportation, said of this summer’s travel woes. Things have gotten so bad that on September 1, the Department of Transportation launched an online dashboard to help air travelers keep track of cancellations and delays. Create better CX with omnichannel service. Here are seven tips for winning airline CX.

CX 52

CX Social Media Transportation Omnichannel 52

Beyond Philosophy

MAY 7, 2020

Even the TSA (Transportation Security Administration) gets this idea of segmenting based on skills and experience. The post Valuable Lessons to Takeaway From This Common Poor Practice appeared first on CX Consulting. Colin is an international author of six bestselling books and an engaging keynote speaker.

Customer Acquisition 174

Customer Acquisition Transportation Start-ups Sports 174

Beyond Philosophy

AUGUST 20, 2020

If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. The post Reviews Completed on Your Phone Are More Emotional appeared first on CX Consulting. This behavior is called Attentional Blindness. Follow Colin Shaw on Twitter @ColinShaw_CX.

Transportation 348

Transportation Social Media Technology Technology 348

Confirmit

SEPTEMBER 25, 2017

Our celebrations of CX Day on October 3rd , continue today as we focus on another client with a fascinating story to well. While many industries, particularly financial services, insurance (such as Philadelphia Insurance who we featured last week ) and retail, are quite a long way down the CX road these days, many other markets lag behind.

CX 51

CX Voice of the Employee Transportation Education 51

Conversocial

AUGUST 17, 2021

Whether it was people going on holiday, travelling for business or just commuting to the office, the number of journeys being made across the global transport industry has dramatically dropped since March 2020. At Conversocial, the majority of our partners in the transport sector fall within two categories - airlines and train operators.

Transportation 52

Transportation CX Customer Service Customer Experience 52

DMG Consulting

OCTOBER 13, 2023

While the pundits are concentrating on the potential dangers of AI, there is a strong positive side to the equation: AI is and will continue to drive tremendous advancements and innovation in most aspects of our lives, including healthcare, financial services, manufacturing, telecom, education, government, transportation, and many other areas.

Contact Center 77

Contact Center AI Artificial Intelligence Government 77

Confirmit

DECEMBER 13, 2020

Experts in brand, innovation, human-centered design, CX and EX, Sprout Strategy lead the way by combining behavioral economics and design thinking. Some of Sprouts notable clients include Subway, Telstra, National Transport Insurance and Brisbane City Council. 2020 AIR Award winners in AIR Professionals and AIR Agency categories.

Transportation 52

Transportation Innovation CX 52

CX Journey

OCTOBER 3, 2017

Rowling As you begin your journey, it's going to be important to tell a story about the company, its employees, and its customers: past, present, and future.

Transportation 50

Transportation CX Customer Retention Customer Experience Management 50

Zendesk

MAY 12, 2022

Wine.com has been a Zendesk customer since 2019, and as part of Zendesk’s CX Moment virtual event series , we spoke with Wine.com’s Director of Brand Marketing, Addie Wallace. The post Bringing the vineyard home: A CX Moment with Wine.com appeared first on Zendesk. That’s pretty cool.”.

CX 52

CX Net Promoter Score Transportation Retail 52

Confirmit

SEPTEMBER 25, 2017

Our celebrations of CX Day on October 3rd , continue today as we focus on another client with a fascinating story to well. While many industries, particularly financial services, insurance (such as Philadelphia Insurance who we featured last week ) and retail, are quite a long way down the CX road these days, many other markets lag behind.

CX 40

CX Voice of the Employee Transportation Education 40

TeamSupport

SEPTEMBER 21, 2018

It’s no secret that the customer experience (CX) has risen to the top priorities of most companies today. Jessica Barrett Halcom is a writer for TechnologyAdvice.com , with specializations in human resources, healthcare, and transportation. The use of AI in supporting support teams helps them to be more strategic and work smarter.

Sentiment Analysis 74

Sentiment Analysis AI Artificial Intelligence Transportation 74

Steven Van Belleghem

FEBRUARY 17, 2022

For example, a player can drive Hyundai Motor vehicles such as NEXO and IONIQ 5, and operate robotics, purpose built vehicles (PBV) and urban air mobility (UAM) transportation devices. What are your favorite metaverse marketing and CX projects? So, that’s it for now. Let me know over my social media!

Gaming 127

Gaming Entertainment Social Media Transportation 127

CX Journey

DECEMBER 23, 2014

helps the audience understand conveys what the people of Pompeii thought, did, felt brings the event(s) or experience to life engages the audience facilitates empathy and understanding helps the audience/patrons connect draws the audience in transports the audience helps the audience relate teaches them Stories are pretty powerful.

Transportation 68

Transportation Customer Experience 68

C3Centricity

SEPTEMBER 14, 2020

Compete for customer experience…not CX…there’s a difference and one is customer-centered. Why should shopping be any different from transport today? ]. New (human) perspective is needed to see the actual future that is playing out. Become payments agnostic.

Retail 119

Retail E-commerce Manufacturing Transportation 119

Chip Bell

APRIL 14, 2020

Mattresses do not fold up to be neatly transported in the back seat of a car. With prior agreement from the furniture store, I mailed in a check for sixty dollars so my friend could pick up and transport the new mattress. And, there would be no free delivery on the upgraded mattress.

Transportation 53

Transportation Customer Loyalty Retail Customer Experience 53

Execs In The Know

FEBRUARY 7, 2024

Even better, these automated buses could be completely repurposed for any number of challenges on Disney property requiring the transportation of groups. New areas of the park would have automated transportation available instantly—without building anything new. And I still get to pretend I’m Michael Knight.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Transportation Contact Center 52

1 to 1

OCTOBER 30, 2024

Particularly noteworthy is the consensus among CX leaders that contact center associates’ role cannot be overstated. The report’s respondents represent an array of business sectors, from banking and financial services to technology, transportation, insurance, hospitality, travel, entertainment, retail, and the public sector.

Contact Center 26

Contact Center Transportation Retail Entertainment 26

Logicalware

FEBRUARY 18, 2022

You’ve helped transport vital medical supplies, such as ventilator parts, face masks, and protective clothing (PPE) across the world. Our expert team is ready and waiting to help you reconnect with your customers, rebuild your workforces, and rekindle the joy of travelling through the power of CX. But still, you persevered.

Transportation 52

Transportation AI Customer Service CX 52

DMG Consulting

APRIL 20, 2020

It is also essential for delivering an outstanding customer experience (CX), as it determines the number of agents and skill sets needed to handle the projected volume of interactions. The question is how WFM can help with this challenge. We all know that WFM is the most important productivity tool in contact centers.

Contact Center 48

Contact Center Artificial Intelligence Transportation Gaming 48

C3Centricity

APRIL 29, 2020

Compete for customer experience…not CX…there’s a difference and one is customer-centered. Why should shopping be any different from transport today? ]. New (human) perspective is needed to see the actual future that is playing out. Become payments agnostic.

Retail 96

Retail E-commerce Manufacturing Transportation 96

Customer Bliss

MARCH 30, 2018

As many of us CX practitioners know and may have experienced firsthand, the airline industry faces numerous challenges in creating a customer experience that puts the customer first. Not only do individual airlines have their share of CX problems, but so do airports.

Customer Service 25

Customer Service Transportation Government CX 25

Comm100

MAY 23, 2022

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students have learned to expect service when, where, and how they want it. Live chat improves CSAT and CX for current students, bringing us to our next point. Damaged CSAT.

Education 52

Education Transportation CX Start-ups 52

Zendesk

JUNE 14, 2021

Though often mistaken for one another, there’s an important distinction between customer experience (CX) design and user experience (UX) design. CX encompasses all the possible touchpoints between a customer and a brand. CX design matters more than ever because CX matters more than ever.

Customer Experience 52

Customer Experience Omnichannel CX Transportation 52