ECXO

AUGUST 12, 2024

Customer Experience Management (CXM) Software: Tools like Qualtrics and Medallia offer deep insights into customer feedback and behavior, empowering businesses to make data-driven decisions to enhance CX. By leveraging technologies like AI, VR/AR, and personalization engines, businesses can deliver more engaging and efficient interactions.

Customer Experience 366

Customer Experience Social Media Predictive Analytics Machine Learning 366

eglobalis

JULY 31, 2024

Customer Experience Management (CXM) Software Tools like Qualtrics and Medallia as the leaders of this sector help manage and analyse customer interactions across different touchpoints. These platforms also offer social listening capabilities to monitor customer sentiment and respond proactively.

Customer Experience 456

Customer Experience Social Media Predictive Analytics AI 456

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Sprinklr Distributed is part of Sprinklr’s unified customer experience management (Unified-CXM) platform , enabling your corporate and local teams to execute your marketing strategies as one brand.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. An omni-channel social listening strategy is the fuel that makes your customer experience engine run.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85