eglobalis

OCTOBER 9, 2024

Clayton Christensen old quote: “Customers don’t buy products; they hire them to do a job.” – This quote from the father of “disruptive innovation” highlights the idea that customers’ needs are more about solving a problem or fulfilling a job rather than just wanting specific features.

Customer Feedback 441

Customer Feedback Innovation Compliance B2B 441

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

ClearAction

JULY 23, 2023

R&D managers may be collaborating with customers to co-design and co-innovate solutions. Why this accelerates B2B CXM maturity: This built-in extended CXM team is a treasure trove of customer insights, engagement, and value-generating opportunities. Silo Focus for B2B CXM Governance 2.

Government 62

Government B2B CXM Customer Experience 62

Sprinklr

JULY 29, 2021

Product innovation: Identify new product ideas and improvements based on customer suggestions. Quality issues: Identify quality issues early and rectify them at the manufacturing level. He primarily focuses on our Modern Research product and innovating the latest and greatest social listening strategies. Learn More.

CXM 111

CXM Social Media Manufacturing Social Listening 111

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking is not a new concept; in fact, Xerox first began the practice in 1979 to analyze unit production costs in manufacturing operations. You can be more efficient by monitoring, measuring, and marketing in a single, unified customer experience management (Unified-CXM) platform. Sprinklr Modern Research Lite.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClearAction

OCTOBER 20, 2015

In the mainstream we’ve come to think of customer experience management (CXM) as a way to get customers to do things for us: engage in social media, recommend us, renew their purchase, and expand their purchase. On the manufacturing line, my job is to produce product according to our deadlines.”. “In

CXM 83

CXM Customer Experience Social Media Manufacturing 83