eglobalis
OCTOBER 9, 2024
Siemens (Germany) Siemens, a leader in industrial automation, received several requests from its manufacturing clients for improved real-time data analytics tools. This solution not only satisfied the original customer but also opened new possibilities for other businesses, making Salesforce’s platform even more versatile.
ClearAction
OCTOBER 4, 2015
And the findings were significant: when the answer was "c", the company tended to have stronger business results attributed to customer experience management (CXM), as well as more holistic CXM practices. That makes a lot of sense when you stop to think about it. Why do companies succeed? Follow the money. Pure and simple.
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ClearAction
MAY 31, 2015
For manufacturers, customer experience is more than the product and the selling and servicing processes. Coordination among managers of various customer experience efforts is one of six success factors identified by the ClearAction CXM Best Practices Study. If executives approach CXM half-heartedly, they’ll get half-hearted results.
SurveySensum
SEPTEMBER 13, 2023
In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools? user/month 4.4
Sprinklr
JULY 29, 2021
Quality issues: Identify quality issues early and rectify them at the manufacturing level. Top attributes: Identify top attributes loved by customers, and why. Low performing attributes: Identify the attributes that are most disliked by customers. Get the Product Insights Playbook.
ClearAction
OCTOBER 20, 2015
In the mainstream we’ve come to think of customer experience management (CXM) as a way to get customers to do things for us: engage in social media, recommend us, renew their purchase, and expand their purchase. On the manufacturing line, my job is to produce product according to our deadlines.”. “In
ClearAction
DECEMBER 16, 2017
Is business-to-business customer experience management (B2B CXM) a watered-down or a souped-up version of consumer experience management? Does the answer differ when the business you’re selling to is a manufacturer versus a professional services company? B2B Customer Experience: Do This, Not That Lynn Hunsaker.
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