Customer Think

SEPTEMBER 9, 2021

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

Unstructured Data 52

Unstructured Data CXM ML Machine Learning 52

ClearAction

JUNE 25, 2023

Urgent needs of the 2020s are not yet discussed widely, due to preoccupation with AI and other tech, lots of new people in the CX field since the hub-bub of 2020 (restructuring, layoffs, great resignation), adopting CXM playbooks from tech providers, and over-focus on tactical rather strategic CXM. I love it.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

ClearAction

JULY 11, 2023

Your AI/ML/big data is grossly incomplete without mining Customer Service calls. It’s a CXM system connected with business results. This increases trust and customer-centricity from customers’ viewpoint. Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. I love it.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

SurveySensum

JULY 2, 2023

NICE Satmetrix NICE Satmetrix is a customer experience management (CXM) software you can use to measure customer satisfaction. Key Features Its Experience Intelligence (EI) platform uses AI and ML to analyze customer feedback from various sources. The plans start at $59 per month for 3 users.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52